Business Service Lead- Registration - Urbana, United States - Carle Foundation Hospital

Description

• Perform essential job functions of Business Service Representative I, II and III.
• Assists in coordination of staffing and activities.
• Assists leadership with orientation and training of new and existing coding staff
• Acts as a role model and supports management initiatives for the department. Assumes leadership role in the absence of Supervisor/Manager.
• Resolves work related issues or assists employees in solving work related issues.
• Establishes daily work and desk assignments to ensure adequate staffing coverage and good customer service.
• Establishes standards for reducing registration errors. Reviews with staff on a regular basis registration errors and initiates necessary training to reduce errors.
• Assists with overall objectives and goals in the front-end space.

The Registration Center Lead assists in the coordination of staffing and activities of Hospital Registration and ED Registration staff. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. They will participate in onboarding and training new employees. Assists the manager and supervisor with changing registration processes to improve patient satisfaction. Provides continuous feedback to staff to reduce error and enhance workflow processes. Participates and coordinates staff training needs including new employee job training. Enhance point of service collections to ensure financial stewardship. Assists with overall objectives and goals within the front-end space.