Client Services Coordinator - Upper Merion Township
1 month ago

Job summary
This position will work in a call center environment working directly with our plan sponsors by answering incoming emails and calls utilizing company policies to solve client issues escalating challenges to the managerial team when necessary. Day to day tasks include assisting with administration issues managing client expectations collaborating across all internal teams identifying and resolving system tickets sharing data-driven insights providing plan status and updates conducting follow up activities creating tickets and providing follow-up as required supporting the team with handling complaints troubleshooting problems and providing solutions.
Qualifications
- Strong customer service administrative skills
- Able to problem solve critically think Strong attention to detail Call center experience preferred Financial services experience preferred Bilingual Spanish preferred
Job description
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