Customer Service Representative, Transportation - Rochelle
16 hours ago
Job description
Primary Responsibility :
Coordinate appointment scheduling, tracing, expediting, load processing and provide customer service to both internal and external customers.
What You'll Do :
- Provide high-volume problem-resolution for customers, warehouses and carriers.
- Enter shipping / delivery appointments into TMS / WMS.
- Enter stop order changes sent back from transportation companies.
- Work with shippers' customer service representatives on exceptions, rush orders and order changes.
- Complete the data entry of load appointments, changes, and follow-ups. Build or enter orders (ad hoc) for billing purposes and customer orders.
- Maintain updated Status Edit and Volume Reports to ensure all loads are empty and closed.
- Notify customer service representatives of any service failures.
- Follow up and track all rescheduled appointments and late deliveries.
- Provide problem resolution and customer service for vendors, customers, and consignees, etc.
- Work with carriers to improve performance and resolve issues.
- Resolve scheduling issues.
- Work with carriers to improve performance and resolve issues.
- Review and reconcile variances between carrier invoices and system charge calculations.
- Communicate and coordinate with shipping warehouses and regional transportation personnel on charges created or approved by the field. Places and follows up with operations through internal communication systems.
- Monitor AR with information on carrier changes when the Customer needs to be invoiced.
- Provide Proofs of Delivery when needed by Customer.
- Review carrier aging report, process aged invoices and correct as needed.
- Process and audit carrier balances due invoices.
- Process and audit overcharge claims.
- Tracking, tracing and processing detention orders
- Follow attendance policy, show up for work on time and ready to work assigned shift.
- Other duties as requested.
What Experience and Education You Need :
- High school diploma or general education degree (GED) or at least one year related work experience.
- Associates Degree Preferred
What Could Set You Apart :
- Ability to work in fast-paced, deadline-oriented environment.
- Experienced with Warehouse Management System
- Experienced with Microsoft Office, including Word and Excel
- Good customer service skills
- Ability to communicate effectively with variety of individuals
- Ability to pay close attention to detail.
- Strong problem solving skills.
- Ability to deal with customers who may be upset.
- Ability to work in a fast paced environment.
- Ability to handle multiple tasks at the same time.
- Ability to handle difficult situations with internal and external customers.
- Flexibility and initiative.
- Customer service oriented.
- Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
Tools and Technology:
Calculators or accessories, Desktop computers, Electronic mail software and Spreadsheet software
Physical Requirements :
- Requires the ability to sit for long periods of time, with frequent interruptions
- Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
- Requires manual dexterity with normal hand and finger movements for typical office work
- Talking, hearing, and seeing are important elements of completing assigned tasks
- May require travel by automobile and airplane up for business
- May require a visit facility operations in temperatures at or below freezing
- May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
- Requires the use of various electronic tools
- Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
- Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
What We Offer :
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
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