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    Sales Associate - Chicago, United States - Richemont

    Richemont
    Richemont Chicago, United States

    7 hours ago

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    Description

    Reference Code: 53801 ** Sales Associate**

    Chicago, IL, US

    Permanent The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Mtiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maisons heritage by pushing the boundaries of creativity.

    At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

    **SALES ASSOCIATE - CARTIER, CHICAGO**

    **OBJECTIVE/MISSION**

    As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.

    **KEY RESPONSIBILITIES**

    **Sales Achievement:**

    Consistently achieve and/or exceed the monthly sales target, as directed by management.

    Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client

    This includes after sales clients if a Cartier after-sales dedicated area/staff is not available

    Adapt approach according to the client needs and motivations

    Negotiate and handle objections with ease

    Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience

    Remain current on industry news and competitor

    **Client Relationship Management:**

    Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

    Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available

    Appropriately resolve client issues/concerns and escalate as needed to Management

    Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

    **Daily Boutique Operations:**

    Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique

    Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

    Assist in the merchandising and daily maintenance of displays and back-stock

    Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

    Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

    **JOB PROFILE**

    **Education:**

    College degree preferred

    **Required Experience:**

    2 to 5 years of previous experience in luxury retail, service or hospitality environment

    General knowledge of timepiece movements

    **Technical Skills:**

    Ability to work in a fast-paced retail store environment

    Computer and internet Savvy

    MS Office experience required, SAP knowledge preferred

    **Personal Skills/Abilities:**

    Additional language skills are a plus

    Excellent interpersonal and communication skills are required

    Strong understanding of Customer Service needs and Customer (internal and external) priorities

    Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision

    Being a genuine Maison Ambassador

    Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.

    Self-Starter with Team-Player approach

    Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

    **Learn more about life at Cartier**

    Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in

    jewellery, watches and writing instruments. Cartier joined the Group in 1988.

    **Learn more about the Group Richemont**

    **Nearest Major Market:** Chicago

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