Senior Virtual Property Claims Adjuster - Nevada, United States - CSAA Insurance Group Careers

Description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together.

We are actively hiring for a Senior Auto Claims Adjuster Join us and support CSAA IG in achieving our goals.

*As a Senior Auto Claims Adjuster, your responsibilities include handling complex non-injury auto claims. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.
*Investigates, evaluates, negotiates and settles auto and property damage claims.

• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Paid 14-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 06/03/2024.

*High School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features required.

• 2+ years of adjusting complex auto claims experience required.
• Bachelor Degree, Property and Casualty industry experience.
• Internal CSAA or similar outside auto physical damage training and/or I-Car preferred.
• Flexibility to work any shift during the operating hours of 5:30 a.m. PST, which may include evenings and/or weekends.
• Capability to train and perform the job in a remote setting as required.
• Outstanding interpersonal and strong computer navigation abilities.
• Insurance experience a plus.
• If working in a remote setting, capability to meet our work from home requirements.
• Bilingual a plus.

* willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

• Fulfills business needs, which may include investing extra time, helping other teams, etc.

*At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more In most cases, you will have the opportunity to choose your preferred working location from the following options when you join

CSAA IG:
remote, hybrid, or in-person. Submit your application to be considered.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [.As part of our values, we are committed to supporting inclusion and diversity at CSAA IG.

The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.

CSAA Insurance Group is an equal opportunity employer.
However, we have a location-based compensation structure.

The full hourly rate range for this position across all the states we hire in is $25.If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location.