Desktop Support Specialist - Washington, United States - Technology Consulting, Inc.

Description

TCI has an immediate need for a Desktop Support Specialist in Washington, DC. This is not a Corp2Corp opportunity. This is a long-term contract opportunity with the possibility of hire.

In addition to competitive, market-rate based pay, TCI provides all our Consultants with Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long-Term Disability benefits.

THIS POSITION REQUIRES US CITIZENSHIP AND A TOP SECRET SECURITY CLEARANCE.


SUMMARY
As the Desktop Support Specialist, you will support for a federal Enterprise Service Desk Program supporting over 100,000 users. You maintain activities and contribute to the overall technical solution.

RESPONSIBILITIES Support for desktop/laptop computers and mobile devices. Providing IT customer technical support on Microsoft operating systems and network services. Configuring Microsoft Office user settings, as required. Acting as a liaison between end-users and support. Monitor system capacity and performance. Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of user technical problems. Providing configuration management support for mobile devices.

Ensure efficient and effective communication and collaboration between operations, technical entities, Application Vendors, Engineering, and other technical teams in support of overall program.

User Support / Problem resolution.

REQUIREMENTS Must have an Active Top-Secret Security Clearance. Bachelor's degree in a related field.

Minimum of 5 years of experience performing in a technical lead or management role for an enterprise service desk Must have strong knowledge of Microsoft Office Suite, and Adobe Professional.

Must have one or more of the following certifications:
CCNA Security, CySA+, Security+ CE. Experience with Active Directory. HDI Desktop Support Technician (Nice to Have). Strong problem solving, priority setting, and collaboration skills. Ability to communicate and explain issues to other teams.

Proficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and Common Operating Environment.

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