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    Inside Sales Representative - Wixom, United States - Express Employment Professionals -Keego Harbor & Wixom, MI

    Express Employment Professionals -Keego Harbor & Wixom, MI
    Express Employment Professionals -Keego Harbor & Wixom, MI Wixom, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Summary:

    We are looking for an Inside Sales Representative to be primarily responsible for handling straight forward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

    The Inside Sales Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure the maximum share of customers' testing business. The ideal candidate will be customer-focused, action-oriented, approachable, and patient.

    Responsibilities:

    • Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development/presentation and closing.
    • Proactively engage with customers using phone, email, web conferencing
    • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
    • Manage relationships with customers.
    • Focus on straightforward quotation inquiries for standard products & services.
    • Gain pricing and lead time from standard price lists.
    • Work with departments to resolve complaints.
    • Process sales invoices, quoting and providing status reports to clients.
    • When applicable handle requests for information (e.g. shipping/delivery dates)
    • Actively utilize Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call/visit logs are entered
    • Achieve sales goals by converting and penetrating accounts.
    • Build and maintain a working knowledge of Element Material Technology service offerings; participate in training/coaching opportunities.
    • Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook.
    • Ensure adherence to all applicable laws pertaining to safety, environment, and corporate governance.

    Requirements:

    • 3 years of inside sales experience with quoting experience strongly preferred.
    • Multi-tasking, highly organized, Metallurgical degree an added plus, experience in TIC industry an added plus, fast-paced work environment
    • Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions and apply concepts of basic algebra and geometry.
    • Ability to solve practical customer problems.
    • Ability to interpret a variety of instructions, data, and details furnished in written, oral, diagram, or schedule form.
    • A valid driver's license, with an acceptable driving record under Element's policy
    • Experience in interpreting testing procedures and requirements desired.
    • Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
    • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.
    • Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect.
    • Ability to interface with clients, win new work, and determine their requirements; helps develop proposals including cost estimates, work plans and terms and conditions.

    Schedule:

    8am-5pm with 30-minute (unpaid) lunch

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