Solutions Engineer - St Louis, United States - Bluebird Network

Description

Bluebird Network is a communications infrastructure provider and data center operator owned by Macquarie Infrastructure and Real Assets Inc., a subsidiary of Macquarie Capital. Since 1999, Bluebird has provided internet and transport services via its fiber infrastructure to Carriers and Enterprises throughout the Midwest. Bluebird now owns two data centers; an underground facility in Springfield, MO and a new facility in the Quad Cities. Bluebird operates over 9,800 fiber route miles of high-speed broadband and fiber-optic connections with over 60,000 on-net and near-net buildings and 151 Points of Presence (PoP) sites spanning the Midwest, including the major cities of Chicago, St. Louis, Kansas City, Springfield (MO and IL), Champaign-Urbana, Peoria, and the Quad Cities. To learn more, please visit

Who will I work for?

Join an amazing team of telecommunication professionals Bluebird Network is a dynamic growing company in need of a Solutions Engineer to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with over 20 years of success in the industry. All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.

Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member's individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Solutions Engineer (SE) is a member of the Business Development Team who is responsible for clearly communicating the various products and technologies currently offered within the Bluebird Network product portfolio during pre and post-sales customer interactions; also responsible for post-sales customer follow-up interactions to ensure products and/or solutions work as communicated. The SE will also provide technical assistance on day-to-day solutions design and Request for Pricing (RFP) response assistance to the Bluebird Carrier and Enterprise Sales Teams. The SE will be required to regularly engage various members of the Bluebird Network Operations, Engineering and Network Support Services (NSS) teams for collaboration, as needed, prior to communicating with the customer.

This position requires a broad understanding of Bluebird Network's capabilities, customers, relationships and networking technologies and protocols (SONET, TDM, Ethernet, IP, Frame Relay, ATM, EoS, MPLS, DWDM, etc.). This position requires strong customer focus, strong organizational, project and matrix management skills and the ability to complete tasks in a multi-disciplinary team environment.

Requirements

Sales Teams technical Subject Matter Expert (SME) for pre and post-sales.

Develop and maintain network documentation as needed that can be used to communicate high-level network designs and concepts to the Network Engineering and Operations and the NSS teams.

Collaborate with the Engineering and Operations and NSS teams in support of special projects.

Interact regularly with customers, listen to the customer's needs and recommend products within the Bluebird Network product portfolio that will meet the customer's needs.

Provide support for customer appreciation events and other marketing events.

Occasional overnight travel in support of customer needs

Other tasks as may be needed from time to time

DIMENSIONS:

This position works closely with the Bluebird Sales Teams, customers and the Engineering and Operations teams.

Essential knowledge, training and understanding of the following:

Highly motivated, with the ability to interact with customers and be attentive and responsive to customer needs and concerns.

Customer focus with the desire to exceed the customer expectations.

Strong oral and written communications.

Strong organizational and presentation skills.

Strong PC skills (Microsoft Office Suite).

General knowledge of the mechanics of Google Earth and/or outside plant tools.

Nokia NRS-I certification or equivalent certification.

Knowledge of MEF 3.0 standards.

MEF CECP 3.0 certification is a plus.

Bachelor's degree or equivalent experience.

Carrier and Enterprise telecommunications experience is a plus.

Internet Service Provider experience is a plus.

Knowledge of Outside Plant (OSP) procedures is a plus.

Ability to multi-task and maintain professional composure in a demanding work environment.

Education and Experience Requirements

• Bachelor's degree or equivalent experience.
• Minimum five years' telecommunications experience, specifically in engineering, regulatory or contracts.
• Minimum of five years' experience with M&A, entrepreneurial or similar business focus.