Strategy & Operations Manager - Remote
2 days ago
Job description
Strategy & Operations Manager
About the Role
Avida helps fitness coaches build thriving online businesses and Coaches are at the core of delivering great outcomes for users at scale.
We're hiring a Strategy & Operations Manager to lead and scale our coaching function. This role owns the day-to-day performance of a ~30-person coaching operations team and is responsible for translating head coaches' methodologies into consistent, high-quality execution for users.
This is a true operator role: part people leader, part systems builder, part data-driven optimizer. You'll drive user engagement, efficiency, and long-term value while working closely with Product, Account Management, Support, and Sales.
You'll report directly to the Head of Operations.
What You'll Do
Team Leadership & Coaching Operations
Lead, manage, and develop a team of ~30 Coaches with 2 direct reports
Translate coach strategy and methodology into clear, repeatable daily workflows
Set expectations, monitor performance, and run feedback and coaching loops
Maintain and build scalable onboarding, training, and quality standards for the coaching org
Performance, Efficiency & Quality
Own core coaching-related metrics including user engagement, responsiveness, and quality signals
Identify inefficiencies and bottlenecks in coaching workflows and resolve them
Balance quality and scale as client volume grows, without compromising user experience
Implement process improvements that increase throughput and consistency
Analytics & Decision-Making
Use SQL and BI tools to analyze coach performance, user engagement, and behavioral trends
Build dashboards and recurring reporting to track team effectiveness
Partner with Ops and Product to define success metrics and targets
Use data to guide staffing models, prioritization, and operational changes
AI & Tooling Enablement
Help define and execute on opportunities for AI-driven efficiency improvements that improve user experience
Partner with Product and Engineering to implement AI-driven coaching improvements
Ensure coaches are trained and supported as tools and workflows evolve
Cross-Functional Collaboration
Work closely with Product to translate operational needs into product requirements
Partner with Account Management and Support to ensure a cohesive user experience
Collaborate with Sales on expectations, handoffs, and feedback loops
Represent the coaching team in planning, prioritization, and company-wide initiatives
What You Bring
4–6 years of experience total, ideally:
2–3 years in consulting
1–2 years in startup operations or an execution-heavy leadership role
High comfort with data: SQL, dashboards, and analytical problem-solving.
Proven ability to operationalize strategy into day-to-day execution.
Experience driving efficiency improvements in complex, human-driven systems.
Clear communicator who can align stakeholders across functions.
Operator mindset with accountability for outcomes, not just inputs.
Ideal Profile (Nice to Have)
People management experience, including performance management and coaching.
Experience in fitness, wellness, coaching, or service-driven consumer products.
Prior exposure to AI-enabled workflows or automation in ops-heavy teams.
Experience managing distributed or remote teams.
Familiarity with LTV, retention, and engagement-oriented metrics.
Location
Remote (US, Canada or Western-Europe-based)
Requires significant overlap with US-PT hours)
Compensation
Target base salary: starting at $70,000 USD, depending on experience and location
Equity included
Benefits vary by country
Why Avida
At Avida, we're building AI-powered tools that make world-class fitness coaching scalable and accessible — without losing the human element that drives results.
This role is critical to delivering on that promise. You'll own one of the most operationally important teams in the company and have a direct impact on user outcomes, efficiency, and long-term growth.
If you enjoy leading people, building systems, and driving measurable impact in a fast-moving Series A environment, this role is for you.
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