IT Support Specialist - Cambridge, United States - Iterative Scopes
Description
**IT Support Specialist**
Job Location
14 Arrow St, Cambridge, MA 02138, USA
Job Type
Full Time
Category
IT
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**About the Role**
**Job Description:**
Iterative Scopes is looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data.
Working with a close knit team , this role will contribute to the maintenance, installation, configuration, and security of the organization's public/private Cloud environment, platform and application stacks
**Key Responsibilities:**
Consulting with IT managers and other departments as required.
Providing IT assistance to internal staff and customers
Assisting end-users with hardware functionality and software programs.
Responding in a timely manner to service issues and requests
Setting up accounts and devices for new users
Repairing and replacing equipment as necessary
Testing new technology
Manage a variety of technical issues and provide systems and network support both remotely and on site
**Requirements**
**Minimum Qualifications:**
3 - 5 years' experience in a Systems Administration or similar IT support role
Technical knowledge of the following: Linux OS, MacOS, Windows Desktop/Server, DNS, LAN/WAN, Endpoint Management, Anti-Malware & security tools, Application Packaging
Experience managing asset and inventory control systems
Excellent written and verbal communication skills
Strong troubleshooting and administration abilities
**Preferred Qualifications:**
Experience in documenting processes and monitoring performance metrics
Advanced knowledge of endpoint maintenance and system security
Ability to keep up with technical innovation and trends in IT support
Exceptional interpersonal and communication skills
AWS, Azure or Google cloud exposure is beneficial