Salon General Manager - Glendale, AZ
5 hours ago
Job description
Overview:
Drybar is a national blowout-only salon concept built around one simple idea:
focus on one thing and be the best at it.
We specialize exclusively in professional blowouts — no cuts, no color — just beautifully styled hair in a fun, elevated, and welcoming environment.
Drybar combines exceptional technical execution with an unforgettable client experience. Our shops are fast-paced, team-driven environments powered by our Heart & Soul values, where culture, accountability, and results matter.
*Position Summary*
The Shop Manager is responsible for the overall operations and performance of their assigned shop. This role leads the internal team culture and external client experience, upholds Drybar standards and policies, manages day-to-day business operations, and drives financial results.
The Shop Manager sets the tone for the shop, ensuring team morale is strong, standards are upheld, and the Drybar brand is represented with excellence.
Responsibilities:
Leadership & Culture
- Lead and inspire the entire shop team, modeling Drybar's Heart & Soul values
- Foster a positive, accountable, high-performance culture
- Coach and develop Stylists, Bartenders, and other leadership team members
- Identify and develop high-potential talent for future leadership roles (in partnership with other market leadership)
- Address team member relations issues promptly and professionally
- Promote a strong safety culture
Hiring & Talent Development
- Interview and select high-quality, culture-aligned candidates
- Partner with the Shop Educator to ensure effective onboarding and training
- Provide real-time coaching to maintain Drybar hair quality and guest experience standards
Financial & Operational Performance
- Set and achieve daily, weekly, and monthly budget goals
- Maximize revenue opportunities while controlling expenses
- Oversee inventory management and loss prevention
- Maintain brand visual standards and shop cleanliness
- Meet operational deadlines and reporting requirements
*Guest Experience*
- Champion outstanding customer service
- Resolve guest concerns with professionalism and brand alignment
- Ensure Drybar standards are consistently executed
Community Marketing
- Grow Drybar awareness within the local trade area
- Develop relationships with nearby businesses and community partners
- Support local marketing initiatives to accelerate business growth
Supervisory Responsibility
This position directly oversees all team members within the assigned shop.
Qualifications:
Key Competencies
- Passionate about delivering exceptional client experiences
- Widely trusted; direct, honest, and professional
- Results-oriented and performance-driven
- Strong conflict resolution and communication skills
- Financially and operationally savvy
- Skilled in hiring, coaching, and developing teams
- Strong understanding of inventory control and asset protection
- Highly organized with excellent time management
- Comfortable working in a fast-paced environment
*Schedule Requirements*
- Tuesday–Saturday availability required (flexibility based on business needs)
- Evenings, weekends, and variable hours required
- Required to work peak holidays (Thanksgiving Eve, Christmas Eve, New Year's Eve)
*Qualifications*
- Minimum 2 years of management experience in a salon, beauty, or retail environment
- Cosmetology license preferred but not required
- Some college preferred
- Ability to stand for extended periods
- Reliable transportation
Benefits:
Benefits
- Health, Dental & Vision Insurance
- Paid Vacation & Sick Time
- 40% Product Discount
- Bonuses
Legal Disclaimer:
2024 DB Franchise, LLC ("DBF"). Each Drybar shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.
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