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Technical Service Technician II - Noblesville, United States - Trane Technologies
Description
At Trane TechnologiesTM ) and through our businesses including Trane ) and Thermo King ) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you:
Be a part of our mission As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
The Technical Service Technician II provides complex technical support and assistance to customers via email, phone, and/or other remote methods. Responds to customer inquiries on organizational products and services, including installation, operational functions, and maintenance. Provides customers with guidance and direction to support troubleshooting, preventive maintenance and problem solving recommendations for electro mechanical, refrigeration and integrated systems to improve product usability, up time, performance, and customer satisfaction. Accurately, and with great detail, documents customer interactions including details of inquiries, complaints, comments, troubleshooting steps, root cause analysis, and actions taken to resolve product malfunctions. Possesses a strong understanding of the organization's products and services, good customer service skills and the ability to negotiate with multiple levels of customers. Evaluates customer needs and works with Engineering team members as necessary to influence product improvements and enhancements. These team members are empowered to resolve all issues and escalation expectations are to be only rare cases.
Thrive at work and at home:
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401Kmatch up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support .
· Learn more about our benefits here )
Where is the work:
This position is hybrid, Noblesville, IN.
What you will do:
(Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions)
• Promotes Helmer values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
• Directly/indirectly communicates with Helmer customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email.
• Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction.
• Works with outside service and distribution partners for support of products both in and out of warranty.
• Provide assistance and guidance to Level 1 technicians.
• Other duties/responsibilities and projects as assigned (i.e. product updates).
• Evaluate, troubleshoot and repair products and components returned to Helmer from the customer.
What you will bring:
Relative Work Experience: 3-5 years related work experience (technical service, refrigeration, electronics).
Education: High school diploma (AS/BS in EET, MET or other technical discipline preferred).
Certifications / Licenses: None required.
Computer Systems / Software: Proficient in Microsoft Office Suite. FourthShift and Microsoft CRM preferred.
Key Competencies:
• Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
• Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
• Ability to promote and identify process improvements in the work environment, actively seeking to make things better.
• Ability to actively partner with co-workers to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job.
Haven't done every single thing in the job description? At Trane Technologies, we are just as interested in your capabilities as your prior work experience. So, if you are excited about this role but your past work experience doesn't align perfectly with everything in the job description, we encourage you to apply anyway. You may just be the best person for this role.
Compensation:
Total Target Compensation: Range is $46,000 - $61,500
Total Target Cash represents a mix of fixed base salary plus payment from sales commissions. Sales commissions plans are uncapped plans.
Disclaimer: This "range" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges). Our prosperous commission plans grow over time with a successful employee's growing pipeline. Some sales professionals may eventually move to 100% commission.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
