foc specialist ii - Flint, United States - Genesee County, Michigan

Description

Union
AFSCME

Full-Time/Part-Time
Full-Time

Open Date
5/14/2024

Closed Date
05/28/2024

Location
McCree Building - Friend of the Court

Description

Starting Pay: $ Hourly ($52,519)
After 1st Year: $ Hourly ($53,856)
After 2nd Year: $ Hourly ($55,298)
After 3rd Year: $ Hourly ($56,808)
After 4th Year: $ Hourly ($58,512)

MINIMUM QUALIFICATIONS:

Two (2) years' experience as an FOC Support Associate/Public Engagement Associate/Clerk/Representative;

-OR-

Two (2) years' experience working for a court in a clerical setting -AND- the ability to type 30 net w.p.m.;

-OR-

Two (2) years' experience using the Michigan Child Support Enforcement System -AND- the ability to type 30 net w.p.m.

GENERAL STATEMENT OF DUTIES: Performs a variety of responsible tasks in the Office of the Friend of the Court, including providing the public with information and resources regarding the court system; maintaining records within the State computer system; requires the use of courtesy, tact, an eye for detail, cashiering and computer skills; expected to exercise independent judgment and problem solving in completion of their duties; work is generally reviewed upon completion; may be assigned to work in the Legal Records Division and/or may be deputized to make clerical actions; work will predominantly be performed at the Friend of the Court.

STATEMENT OF TASKS:

• Engages with the public via phone, mail, online and in-person, assisting with completion of forms, answering case specific and general questions and providing court information;
• Receives legal documents, reviews and maintains records per Michigan law and Friend of the Court policy;
• Independently prepares legal documents for the court including orders, notices, recommendations and warrants;
• Communicates available Friend of the Court services and other community resources;
• Organizes, files, scans and indexes case records;
• Independently reviews financial detail reports and making necessary corrections per court records;
• Assists in developing and improving services to families receiving Friend of the Court services;
• Acts as a liaison between the Friend of the Court and other State and local agencies;
• Utilizes various online resources to locate relevant information for case processing;
• Receives and receipts cash and non-cash payments;
• Utilizes computers for data input, retrieval, analysis and processing.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of the duties and responsibilities of the Friend of the Court;
• Good knowledge of legal terminology, community and Friend of the Court resources;
• Good knowledge of office terminology, procedures and equipment and of business mathematics and English;
• Good knowledge of the Michigan Child Support Enforcement System and related resources to serve families;
• Ability to prepare reports from complex clerical and/or financial records;
• Knowledge of clerical and financial methods used in keeping fiscal accounts and records;
• Demonstrated ability to work independently, collaboratively and respectfully in a complex, multicultural work environment that values diversity, equity and inclusion;
• Ability to operate personal computer and related software;
• Ability to understand and follow oral and written directions;
• Ability to engage with the public with a positive, welcoming, courteous and positive attitude;
• Ability to make decisions in accordance with laws, regulations and established policies;
• Ability to attend work regularly and work under stressful conditions;
• Ability to maintain good interpersonal relationships;
• Ability to process cash and non-cash receipting;
• Ability to use appropriate judgment and tact when dealing with clients or other County employees.

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This position is currently accepting applications.