Technical Support- Informatics Software Specialist Level 1 - Cumberland

Only for registered members Cumberland, United States

1 week ago

Default job background
Full time $60,000 - $81,000 (USD)

Job summary

The Technical Support Informatics Software Specialist will provide level 1 technical support for software products IAMQC and MSDRx to external and internal customers.

Responsibilities

  • Provide daily technical support to customers in the use of LGC Software applications.
  • Document customer issues, actions, and resolutions within Salesforce Case files.
  • Collaborate with cross-functional teams to manage inquiries and improve processes for efficient responses.

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