Customer Service Representative - Lancaster, United States - Transdev

Description

Responds to customer inquiries and problems by providing timely and accurate information or
directing inquiries to supervisor.

Follows and explains policy and procedure as outlined in operations and procedures manuals.
Treats each customer/caller with courtesy, dignity, and respect privacy.
Meets or exceeds established performance requirements.
Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment
times, addresses, and other information as outlined in operations and procedures manuals.
Documents trip authorization according to procedures.
Remains knowledgeable of all policies and procedure changes.
Adheres to the work schedule in order to handle the call volume and contractual requirements, unless
request made by supervisor.
All other duties as assigned.