IT Technical Support - Los Angeles - SummitHR

    SummitHR
    SummitHR Los Angeles

    2 weeks ago

    Description

    This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. Position holder is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.
    Responsibilities Include:

    • Answer incoming customer emails to the Help Desk.
    • Follow established procedures to diagnose and troubleshoot system issues.
    • Analyze, determine, and document reported production outages/incidents.
    • Determine severity, impact, and nature of incidents. Escalate as needed.
    • Communicate clearly with other team members.
    • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
    • Complete onboarding or offboarding functions for staff being mobilized or demobilized.
    • Perform hardware and software installations.
    • Oversee deployments and relocations of staff at various locations
    • Provide IT support at Division-wide sponsored events.
    • Provide on-the-job training to new department staff members.
    • Provide computer orientation to new staff.
    Hardware Experience Required:
    PC Hardware Troubleshooting
    Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
    Network Infrastructure Troubleshooting:
    Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
    Software, Installation, Configuration, and Maintenance:
    Windows Operating Systems
    Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
    Microsoft Office 365 Suite:
    Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams
    Professional Experience Level/Other Qualifications
    Must be able to lift at least 40lbs.
    Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
    Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
    Ability to work with others.
    Self-starter with results driven focus.
    Demonstrated experience managing data coordination and conversion projects.
    Education/Training
    Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs.
    Position Notes
    May assume other duties as required/needed.
    May be required to work various shifts as needed.
  • Work in company

    Technical Support

    Only for registered members

    We are seeking a Technical Support & Customer Service Coordinator to provide technical support, device troubleshooting, and customer assistance. · This role is responsible for resolving technical issues, supporting customers, · and assisting with daily operational needs. · ...

    Elkton Part time

    2 days ago

  • Work in company

    Technical Support

    Only for registered members

    We are seeking a highly skilled IT Support Specialist to provide comprehensive technical support across our organization. · This individual will assist classrooms, employees and the executive team ensuring that all technology-related issues are resolved efficiently and effectivel ...

    Los Angeles

    2 weeks ago

  • Work in company

    IT Technical Support

    Only for registered members

    Lensa is a career site that helps job seekers find great jobs in the US. · Answer incoming customer emails to the Help Desk. · Follow established procedures to diagnose and troubleshoot system issues. · ...

    Los Angeles

    3 weeks ago

  • Work in company

    Technical Support

    Only for registered members

    We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. · ...

    Los Angeles

    2 weeks ago

  • Work in company

    IT Technical Support

    Only for registered members

    Lensa partners with DirectEmployers to promote this IT Technical Support position at Stellar. The role involves answering customer emails, troubleshooting system issues, analyzing outages/incidents, communicating with team members, and providing on-the-job training. · ...

    Los Angeles, CA

    3 weeks ago

  • Work in company

    Technical Support

    Only for registered members

    We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. · Technical artist to create different hair, garment, glasses, and probably facial hair. · In addition, we ...

    Los Angeles

    2 weeks ago

  • Work in company

    Technical Support

    Only for registered members

    We are seeking a technical artist to create different hair, garment, glasses, and facial hair in addition to photo-realistic shaders for skin, eyes, teeth, and hair. · ...

    Los Angeles

    2 weeks ago

  • Work in company

    Technical Support Agent

    Only for registered members

    As the Tier 2 Technical Support Agent you will play a key role in delivering high-quality, timely and technical sound support for all Hapana product lines. · ...

    Los Angeles OTHER

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We are looking for a bright, technically minded individual to join our Customer Support team.This role requires patience and discipline with the ability to react quickly and calmly. · ...

    Los Angeles $65,000 - $75,000 (USD) Full time

    1 week ago

  • Work in company

    Technical Support Analyst

    Only for registered members

    Required Qualifications: 6+ years professional experience working with hardware + software products (consumer electronics preferred). · ...

    Los Angeles

    3 weeks ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    Deliver white glove IT support to executives, senior leadership, and high-profile end-users. · Troubleshoot, diagnose, and resolve complex desktop issues (Windows/Mac). · ...

    Los Angeles

    4 weeks ago

  • Work in company

    Technical Support Agent

    Only for registered members

    As the Tier 2 Technical Support Agent you will play a key role in delivering high-quality, timely and technical sound support for all Hapana product lines. · ...

    Los Angeles Full time

    1 month ago

  • Work in company

    Technical Support Specialist

    Only for registered members

    Technical Support Specialist to provide end-user Customer Satisfaction hands-on field support telephone assistance troubleshooting and addressing customer questions and concerns. · Provide one-on-one technical support for customer by actively listening and understanding issues pr ...

    Los Angeles

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    +Job summary · Dataiku's on-premise or SaaS-deployed platform connects many data science technologies · +ResponsibilitiesHelp APJ and global customers solve their technical issues with Dataiku through a variety of communication channels · Communicate with our R&D team to solve co ...

    Los Angeles

    2 weeks ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We are looking for a bright, technically minded individual to join our Customer Support team.This role offers candidates with strong mathematical and scientific backgrounds the opportunity to support our customer and product in the dynamic and exciting industry of cyber security. ...

    Los Angeles $65,000 - $75,000 (USD)

    1 week ago

  • Work in company

    Technical Support Agent

    Only for registered members

    +As the Tier 2 Technical Support Agent you will play a key role in delivering high-quality timely and technical sound support for all Hapana product lines. · +Support Tickets – Manage high volumes of tickets resolve complex issues escalate when needed and meet SLA requirements wh ...

    Los Angeles

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    This position involves individuals in both the business development and IT support for Futurex's advanced line of cryptographic security solutions. · ...

    Bulverde $52,000 - $90,000 (USD) per year Full time

    14 hours ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We're seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams. · ...

    Remote Full time

    2 days ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We are seeking a skilled and customer-focused Technical Support Engineer to provide high-quality technical assistance to our clients or internal teams. The ideal candidate will troubleshoot and resolve hardware, software, and system-related issues, ensuring minimal disruption to ...

    Los Angeles

    1 month ago

  • Work in company

    Technical Support Engineer

    Only for registered members

    We are seeking a highly motivated and technically adept Technical Support Engineer to join our global support team at Echo360. · This is not a typical support role - this position demands a proactive mindset, a strong sense of ownership, and exceptional follow-through. · You will ...

    Youngstown $52,000 - $90,000 (USD) per year Full time

    14 hours ago

  • Work in company

    Technical Support Analyst

    Only for registered members

    The Technical Support Analyst is responsible for supporting College Track's IT strategy and function by providing world-class support to staff, assisting in the design and configuration of technical systems, and advancing the goals of our mission with innovative technical solutio ...

    Los Angeles $70,000 - $85,500 (USD) Full time

    1 month ago

Jobs
>
It technical support
>
Jobs for It technical support in Los Angeles