Program Manager - Rochester, United States - Rochester Institute of Technology

Description

8833BR

Position Title:
Program Manager


Organization:
Advancement Services and Administration


Job Responsibilities:

Major Responsibilities:

• Leads projects within Advancement Services and Administration to meet the strategic needs of the division by providing detailed project plans, schedules, and budgets.
• Establish and oversee efficient project management processes across Advancement Services, including tools, techniques, and best practices to other project leads, aiding in project/product delivery.
• Leads continuous improvement initiatives focused on enhancing service delivery to University Advancement constituents.
• Fosters ongoing communication and collaboration between business partners, product and project teams, stakeholders, and senior leaders to increase transparency and assist in leadership and prioritization.
• Lead change management efforts through thoughtful, creative planning.
• Works collaboratively within Advancement Services and across University Advancement to make data-driven decisions with the goal of program enhancement.

FLSA Category:
Exempt


Requisition Number:
8833BR


College/Division:
University Advancement


Required Application Documents:
Cover Letter, Curriculum Vitae or Resume, List of References


Employment Category:
Fulltime


Additional Details:
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above.

Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place.

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level:
Bachelors or Equivalent Experience


How To Apply:
In order to be considered for this position, you must apply for it at:
. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.


Wage Band ) :
120A


Required Qualifications:
3-5 Years Experience in any of the following verticals:

• Advancement Services, Project Management, Product Management, Service Delivery

In addition, experience in:

• Training with project management, product management, service delivery, and application implementation projects
• Creating documentation and training various groups on applications and/or technology usage.
• Translating business requirements into technical requirements, design specifications, and alternatives.

Skills:

• Highly organized project manager with a strong understanding of project management methodologies and systems
• Understands the importance of change management within service delivery.
• Able to translate complex requirements and simplify into repeatable processes.
• Must maintain a growth mindset, with the curiosity and willingness to improve.
• Strong analytical/problem solving skills.
• Ability to solve problems related to technology systems, business operations, and data reporting.

Communication:
Excellent interpersonal and written communication skills

• Ability to present technical concepts in an appropriate manner that can be understood by business partners, technical staff, and end users
• Ability to work directly with end users to translate data management requirements into effective solutions
• Ability to convey complex information in accessible terms to diverse and multicultural audiences.
• Ability to establish, build, and maintain effective working relationships based on respect, empathy, and honesty with diverse groups and individuals.
• Strong customer service skills, including maintaining effective working relationships with a variety of constituencies.
• Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn.

Leadership:

• Demonstrates a commitment to diversity, equity and inclusion.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• A Bachelors degree preferred in Business Administration or a similar field.
• Expertise preferred in project management, product management, service delivery, advancement services.

Department/College Description:

At Rochester Institute of Technology, our mission is to shape the future and improve the world through creativity and innovation.

As an engaged, intellectually curious, diverse and socially conscious community, we leverage the power of technology, the arts, and design for the greater good.

In the Division of University Advancement at RIT, we are dedicated to advancing this mission by fostering deep and meaningful connections with alumni, parents, friends, and organizations with the goal of increasing the resources available to the university through greater volunteer engagement and increased philanthropic support.

As Advancement professionals, we seek support from a variety of investors to ensure a life-transforming RIT education is accessible to the talented students who seek to join us.

RIT's Division of University Advancement (UADV) is committed to diversity, equity and inclusion.

We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with each other, our constituents and our broader communities.

We are dedicated to developing and implementing best practices to promote even greater diversity through our employee retention and hiring, accessibility, marketing materials, constituent engagement and in pursuit of our philanthropic goals.

What do we believe at RIT?:
Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds.

Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students.

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package \_at\_a\) that offers multiple options and access to additional employment advantages.

You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:
Hybrid — Remote/On-campus


Job Summary:
The Program Manager position holds a key role within Advancement Services and Administration.

Reporting to the Associate Vice President, this position will work collaboratively with peers and stakeholders to improve service delivery and customer satisfaction.

The Program Manager will implement project management methodologies and best practices, develop process improvement strategies, and improve internal/external communication with key stakeholders.

This position will also manage complex projects and matrixed work teams, as well as lead prioritization efforts for the department.

Hourly/Salary Minimum:
60200


Hourly/Salary Maximum:
100800