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    • On-call, Intake Diversion Specialist - Seattle - Mary's Place Seattle

    Mary's Place Seattle
    Mary's Place Seattle Seattle

    3 weeks ago

    Default job background
    Description

    Job Summary

    We are seeking a passionate and responsible professional to join our Intake Team as an Intake Diversion Specialist. The ideal candidate will be a self-motivated individual who is a creative problem solver with excellent communication skills.

    This part-time, non-exempt position reports to the Intake Line Manager and requires providing general crisis care to families calling the intake telephone line, conducting basic assessments, and helping families identify potential housing solutions through a diversion conversation.

    The Intake Diversion Specialist supports families in utilizing their own strengths to identify housing solutions, coordinates family information for emergency shelter programs across King County, and helps meet shelter needs quickly.

    • Key Responsibilities:
    • Answer a dedicated phone line for families accessing homeless services, provide phone support to secure safe and stable housing, and offer financial assistance when necessary.
    • Listen and collect information in a compassionate and trauma-informed manner.
    • Respond effectively to callers using active listening skills, thorough assessment, and problem-solving techniques.
    • Administer screening tools to assess needs and determine eligibility for services.
    • Maintain accurate documentation for each call, including tracking financial assistance.
    • Enter data into multiple data collection systems and maintain confidential client records and electronic files.
    • Utilize motivational interviewing techniques to help families identify strengths and creatively resolve housing crises.
    • Provide referrals and connect callers with various services.
    • Assist in coordinating daily internal shelter placement.
    • Maintain good working relationships and partnerships with in-house teams and community providers.

    Requirements

    • Skills/Qualifications:
    • High school equivalency or equivalent experience.
    • 1+ years of experience in social services or a related field; or equivalent experience in a call center, shelter, or case management.
    • Experience working with the homeless population is strongly desired.
    • Microsoft Office and Microsoft 365 application skills.
    • Highly organized, attentive to detail, and excellent time management skills.
    • Ability to interact with callers in a respectful and compassionate manner.
    • Demonstrated problem-solving, conflict mediation, and crisis management skills.
    • Ability to work independently and as part of a collaborative team.

    Physical Requirements

    • Ability to converse and listen to people in various settings.
    • Use a computer, telephone, and standard office equipment.
    • Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
    • Occasionally push, pull, lift, and/or carry supplies up to 25 pounds.

    Benefits

    • Sick Time accrues at 0.03846 hour for each hour in timesheet (equal to 40 hours/year when 20 hours/week in timesheet).
    • Paid Time Off (PTO) accrues at 0.03846 hour for each hour in timesheet during the first year of employment, increasing accruals for each year worked.
    • 403(b) plan with a 50% employer match on the first 6% employee contribution.
    • Employee Assistance Program (EAP).
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