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    Customer Service Advocate I - Columbia, United States - US Tech Solutions, Inc.

    US Tech Solutions, Inc.
    US Tech Solutions, Inc. Columbia, United States

    1 week ago

    US Tech Solutions Inc. background
    Description

    Job Title: Customer Service Advocate I

    Location: Columbia SC 29203

    Duration: 12+ Months (Possible temp to hire)



    Job Description:

    · Hours/Schedule: Monday-Friday from 8:30am-5:00pm.

    · Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

    · Performs research as needed to resolve inquiries.

    · Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

    · Accurately documents inquiries.

    Responsibilities:

    · Initiates or processes adjustments or performs other research as needed to resolve inquiries.

    · Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

    · Provides feedback to management regarding customer problems, questions and needs.

    · Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

    · Follows through on complaints until resolved or reports to management as needed.

    · Maintains basic knowledge of quality work instructions and company policies.

    · Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

    · Maintains all departmental productivity, quality, and timeliness standards.

    · Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

    Experience:

    · 1 years-of customer service or call center experience.

    Skills:

    · Excellent verbal and written communication skills.

    · Strong human relations and organizational skills.

    · Ability to handle high stress situations.

    · Good judgment skills.

    · Strong customer service skills.

    · Ability to learn and operate multiple computer systems effectively and efficiently.

    Education:

    · High School Diploma or equivalent Required


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