Service Desk Technician - Aberdeen Proving Ground - Black Bear Technology Solutions, LLC

    Black Bear Technology Solutions, LLC
    Black Bear Technology Solutions, LLC Aberdeen Proving Ground

    1 week ago

    Description

    Service Desk Technicians provide technical support to end users at Black Bear Technology Solutions. This role resolves hardware, software, and peripheral issues efficiently while escalating complex cases.

    • Tier 1 & 2 technical support for PCs, servers, printers, VDIs, and other peripherals.
    • Troubleshoot issues that cannot be resolved by Tier 1 help desk staff.

    Key Responsibilities:

    1. Deliver technical support services to end-users across all supported environments.

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