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- Create application package in MSI and/or Virtual format (App-V 5.0) for Windows (Desktops & Citrix) and Casper packages for Mac.
- Deploying packages through SCCM to production and global users.
- Assist in handling internal packaging QA process
- Perform complete end to end packaging activities include source validation till deployment and production support
- Engage internal customer to obtain packaging requirements and create technical documents with solutions to meet requirements and scale to large environment.
- Ensure prerequisites or dependencies as well as BlackRock packaging/deployment standards are accounted for in the solution delivered.
- Engage Application Owner/Developer/Vendor to assist with technical configuration when necessary.
- Handle multiple requests to ensure all packages are delivered within SLA & meet the business emergencies.
- Perform internal testing/quality assurance to ensure package complies with standards.
- Coordinate testing and User Acceptance Signoff with application owner.
- Remediate issues discovered during testing or deployment.
- Stage deployments to the target audience using SCCM for Windows or Casper for Mac.
- Create change requests in change management system when applicable.
- Provide L3 level support on package functionality or deployment issues in production.
- Engage with project teams as needed to provide packaging and deployment support.