Production Support Analyst - Irvine
1 day ago
Job description
About Us:
CompassX is a boutique business and technology consulting firm.
We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects.
With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S.
About the Role:
We are seeking a Production Support Analyst to join the mission-critical Menu Middleware team for one of our premier Quick Service Restaurant (QSR) clients.
This platform is the digital heartbeat of the organization, running on AWS and ensuring seamless data flow across Kiosks, Delivery platforms, Digital Menu Boards, and POS systems.
You will navigate complex cloud infrastructure, partner with developers on high-impact releases, and ensure that every new menu innovation or Limited Time Offering (LTO) launches without a hitch.
If you have a proactive mindset and a passion for troubleshooting in high-scale environments, this is where you can make a tangible impact.
What You'll Do:
Act as the primary line of defense for digital ordering channels, identifying and resolving issues across Kiosks, Delivery, and POS
Utilize AWS, Lumigo, and Aurora MySQL RDS to monitor Middleware health and preemptively address production bottlenecks
Partner with Data Management and QA teams to validate and launch new menu items, regional tests, and high-profile Limited Time Offerings
Work closely with L1/L2 support teams to resolve escalated production tickets and collaborate with MMW Developers on stable platform releases
Follow strict Change Management procedures to ensure environment stability and build out robust process documentation for the team
What You'll Bring:
At least 6 months of hands-on experience with an emphasis on building queries, joining tables, and managing stored procedures
Familiarity with AWS, Python, REST APIs, or scripting (Bash/PowerShell) is a significant plus
Exceptional verbal and written communication skills with the ability to interface between technical teams and business stakeholders
A "find it and fix it" mindset with the ability to diagnose complex problems and follow them through to total resolution
The ability to prioritize multiple competing tasks in a high-pressure, fast-paced production environment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
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