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Operations Technician, Mechanical - Dumfries, VA, United States - Ted Britt Auto Group
Description
:We Offer:
~ Competitive Pay
~ Ongoing professional training
~ Excellent benefits package including
~ Medical
~ Dental
~ Vision
~ Life, Long Term Disability, Critical Illness, Accident Insurance
~ Legal Shield
~401(k) and profit-sharing plan with employer match
~ Paid Holiday, Sick and Vacation Time
Summary:
Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.
Essential Duties:
Service Department Operations
See attached Technician Skill Progression worksheet for Competencies & Commitments.
Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.
Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this efficiency skill.
Maintain productivity (time spent working on billable jobs) as close to 100% as possible.
Accept work assignments from Service Writer / Manager.
Request parts for the job as early as possible when needs become known.
Perform service, repair, and customization work in accordance to factory specifications.
Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
Notify Service Writer / Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.
After job is finished ensure proper completion and filing of paperwork.Keep work area as clean as possible and assist others with maintaining shop cleanliness.
Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
Customer ServiceMinimize come-backs and deal with them promptly and satisfactorily when they do occur.
Keep customers' vehicle cleaner than when it was dropped off
Other Duties, as assigned.
Requirements:
Completion of a factory authorized formal training program such as MMI Service School or equivalent work experience.
Current Motorcycle license.
Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools within 60 days of hire.
Physical Demands:
The noise level in the work environment is usually loud.
Requires the use of both hands.
Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material.
Frequently requires the ability to balance and push a 600+ lb. motorcycle.
Working Conditions:
Frequently works near moving mechanical parts.
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.PI556bef280fb
