Service Operations IT Lead - Columbus, OH
1 month ago

Job summary
Wearemorethanhealthsystem.Webelieve wellnessandsicknessarethobbothpartofalifelongpartnership,andthateveryonecoulduseanexpertguide.Thisroleemphasiscustomer-focusedendusersupportandissueresolution,aimingforsuccessfuloutcomeswhileminimizingthecustomers'effort.
TheServiceOperationstitleadserveasthesinglepointofcontactforunresolvedcustomerissuesrequireescalation.
Responsibilities
- Custome Service TheServicOperatitLeadWillBeAmbassadorForItServieAndWorkToDevelopTrustedRelationshipsWithCustomerWhileFocusedOn CustomerEscaltionsandFollow-Up(HighestPriority)
Actas theescaltapointfor unresolvedtechnical issuesfromTier1andaboveteams. - MaintainDetailedDocumentationAndCommunicationLogsForEscaltedCases ToEnsuetimelyresolution andfollow-through toAchievecustomersatisfaction.
Job description
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