Service Operations IT Lead - Columbus, OH

Only for registered members Columbus, OH, United States

1 month ago

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Job summary

Wearemorethanhealthsystem.Webelieve wellnessandsicknessarethobbothpartofalifelongpartnership,andthateveryonecoulduseanexpertguide.
Thisroleemphasiscustomer-focusedendusersupportandissueresolution,aimingforsuccessfuloutcomeswhileminimizingthecustomers'effort.
TheServiceOperationstitleadserveasthesinglepointofcontactforunresolvedcustomerissuesrequireescalation.

Responsibilities

  • Custome Service TheServicOperatitLeadWillBeAmbassadorForItServieAndWorkToDevelopTrustedRelationshipsWithCustomerWhileFocusedOn CustomerEscaltionsandFollow-Up(HighestPriority)
    Actas theescaltapointfor unresolvedtechnical issuesfromTier1andaboveteams.
  • MaintainDetailedDocumentationAndCommunicationLogsForEscaltedCases ToEnsuetimelyresolution andfollow-through toAchievecustomersatisfaction.

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