Order Management Specialist - Rockland, United States - Boston Hire

Description

Job Description

Boston Hire is seeking an order management / operations specialist to join a small and wonderful family owned business. You will be a large part of the customer service team and help with orders, customer requests, and act as a communicator on behalf of the team.

You must have experience with customer service / order managing for an electrical, products, or construction company.

Responsibilities:

• Manage incoming customer inquiries via phone and email
• Generate sales leads and communicate with the sales team
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits - and follow up to ensure resolution
• Keep records of customer interactions on internal databases
• Understand customer needs and requirements
• Route inbound opportunities to the sales team for further development and closure
• Maintain and expand your database of prospects
• Team with channel partners to build pipeline
• Coordinate all post-sale data-entry

Qualifications:

• 2+ years of customer service or inside sales experience
• Familiarity working with internal databases
• Strong verbal and written communication skills
• Customer-service mentality
• Ability to manage competing priorities
• Team player
• Positive attitude