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ITSM Change Management Process Lead - Chantilly, United States - Workday
Description
ITSM Change Management Process Lead (Clearance Sponsorship)Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start:
TS/SCI with Polygraph
Employee Type:
Regular
Percentage of Travel Required:
None
Type of Travel:
None
What You'll Get to Do:
The Information Technology Service Management (ITSM) Change Management Process Lead is responsible for managing the successful integration and decommissioning of IT services in the customer environment.
These services interface with core IT Infrastructure processes, such as Problem, Change, Incident, Event, Service Level or Knowledge Management and the Lead will be responsible for ensuring they are incorporated into each new IT service integration.
The ITSM Change Management Process Lead will work in a fast-paced environment, responsible for multiple projects from inception to closure.
Job Responsibilities :
Manage and maintain Change Enablement system
Convene and chair Enterprise Change Advisory Board (CAB) and Emergency Change Advisory Cab (ECAB)
Coordinate membership for each CAB
Identifies and tracks program risks and action items to closure, and assess risk and cost of changes
Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff
Delivers briefings and training as required to individuals or teams across the customer environment to ensure common understanding to meet objectives
Ensures senior management are always informed of appropriate activities and issues (early and frequently)
Ensures compliance with process-specific standards and policies, and stays abreast of process changes
Veto or approve changes in conjunction with government stakeholders
Conduct post implementation reviews and chair the Post Implementation Review Board (PIRB)
Ensure proactive communication regarding schedule, impact, and cost of changes to relevant stakeholders
Ensure proper assessment of impact of change on other changes and vice a versa
Ensure Impact of change on other services and Configuration Items (CIs) are effectively assessed
Ensure timely approval for all types of changes
Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed
Provides input for technology requirements relating to or impacting Change Management
Closely work with Change Evaluation team for evaluation of change during approval and after deployment
Closely work with release and deployment management team for scheduling changes, and ensure change evaluation and release planning is effectively done
Support measurement and reporting for weekly and monthly meetings
Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution
Develops and maintains relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)
Leads efforts ensuring high performance and quality are consistent
Lead a team of Change Management Process Analysts in day-to-day work
Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects
You'll Bring These Qualifications:
TS/SCI with Poly Required
Bachelor's Degree OR 10+ years of related work experience with a 5+ years leading ITSM processes
Good working knowledge of the Service Management workflows and ITSM processes
ITIL V3 or 4 certification and training
Experience with IT Change Management processes and practices
Experience developing and managing IT implementation projects
Experience managing teams to meet project schedules and milestones
Experience building and maintaining schedules in Microsoft Project
Strong technical leadership abilities
Strong written and communications skills, with the ability to clearly document and explain ITSM processes
Strong verbal communication skills with the ability to present technical details to a non-technical audience
Experience managing others day to day work
These Qualifications Would be Nice to Have:
Advanced ITIL certifications or training
Project Management Professional (PMP) certification
Working knowledge with ServiceNow
Experience in leading large process improvement projects
Experience with Agile methodologies
Good understanding of product release methodologies
What We Can Offer You :
We've been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.
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Company Overview:
At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.
CACI is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.