TS Operations IVR - St. Louis

Provide proactive monitoring incident and problem management and event response for voice services supporting business operations across Genesys Cloud and/or NiCE contact-center environments execute changes with appropriate governance and documentation release/change discipline m ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. · The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. · ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. · Test Automation & Execution ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, · Cyara. · Design and maintain automated test scripts for Amazon Connect call flows. · Use Cyara to simulate real-world voice interactions and stress-test IVR components. · ...

The client is seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. · 5+ years of experience in software testing with a focus on automation. · Hands-on experience with Amazon Connect and IVR testing. · ...

The client is seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, · Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. · ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems. · Test Automation & Execution · Design and maintain automated test scripts for Amazon Connect call flows. · ...

We are seeking an experienced Conversation Designer with a focus on conversation design to enhance user interactions through intuitive and engaging conversational interfaces. · Design and prototype conversational interfaces and interactions for various platforms. · ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions. ...

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. · Test Automation & Execution · Design and maintain automated test scripts for Amazon Connect call flows. · ...

We are seeking an experienced Conversation Designer with a focus on conversation design to enhance user interactions through intuitive and engaging conversational interfaces. · Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Covera ...

We are seeking an experienced Conversation Designer with a focus on conversation design to enhance user interactions through intuitive and engaging conversational interfaces.Design and prototype conversational interfaces and interactions for various platforms. · Monitor and analy ...

This role will be responsible for defining and driving the migration from legacy telephony systems (Avaya) to AWS Connect ensuring a seamless transition optimizing operational efficiency delivering an enhanced member agent experience for a large healthcare payer. · ...

We are seeking a strategic and execution-focused Product Owner to lead our AWS Connect Telephony Migration & Modernization Program. This role will be responsible for defining and driving the migration from legacy telephony systems (Avaya) to AWS Connect. · Define the vision, stra ...

We are seeking a strategic and execution-focused Product Owner to lead our AWS Connect Telephony Migration & Modernization Program. · Define the vision, strategy, and roadmap for the AWS Connect platform. · Develop a phased migration plan. · ...

We are seeking a strategic and execution-focused Product Owner to lead our AWS Connect Telephony Migration & Modernization Program.This role will be responsible for defining and driving the migration from legacy telephony systems (Avaya) to AWS Connect, · ensuring a seamless tran ...

+The job profile for this position is Architecture Senior Advisor. · ++• Conduct internal client assessments which include as-is, to-be, gap analysis phased technology plans, project plans, and audit documentation.+• Act as a technology partner between the Contact Center Business ...

We are seeking a strategic and execution-focused Product Owner to lead our AWS Connect Telephony Migration & Modernization Program. · 10+ years of experience in Product Management, Cloud Telephony, or Contact Center Transformation. · Strong understanding of cloud-based contact ce ...

We are seeking a senior-level Workforce Management (WFM) leader with deep NICE IEX experience to drive the redesign, execution and modernization of contact center workforce practices at scale. · *Operational Leadership* Lead end-to-end redesign of WFM processes including forecast ...

+ Senior Workforce Management Program Manager + · Job Description: we are seeking a senior-level · Workforce Management (WFM) leader with deep NICE IEX experience · to drive the redesign, execution, and modernization of contact center workforce practices at scale. This role will ...