ERP System Administrator - Miami, United States - Cano Health

Cano Health Miami, United States

1 week ago

Description

It's rewarding to be on a team of people that truly believe in making an impact

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The ERP System Administrator serves as a liaison between the Finance and Technology teams and third-party providers. The successful candidate will be the key lead for administering the Oracle Cloud ERP system, and will have broad responsibilities across daily support, periodic upgrades, user management, security roles, and compliance. This position will be the primary technical expert working with the external implementation team and internal functional team on Oracle Cloud Enterprise Resource Planning (ERP) system implementation and ongoing support.

Essential Duties & Responsibilities

Plays an integral role in the implementation of Oracle Cloud ERP (currently in process):
- Work with implementation team on configurations, technical aspects of integrations, data conversion, data migration and other duties, as necessary
Functions as the central point of contact for all user issues related to Oracle Cloud ERP:
- Set up users
- Assist users with personalization, mobile features, report scheduling and processing
- Add Infolets and reports to User Dashboards
- Password resets
- Roles and responsibilities
- Set up queries
- Update configurations and list values
- Maintain workflow approval configurations (e.g. for changes in approvers)
- Guide users with On-line training and also perform one-on-one training
- Optimize continued system knowledge for all users by conducting refresher training for General Ledger, Accounts Payable, Fixed Assets and, Procurement
- For new associates - develop an onboarding ERP training program
- Collaborate with stakeholders to resolve internal Helpdesk inquiries/issues
- Create custom reports - based on requirements from accounting team.
- Provide security around custom report modifications - ensure key reports are locked from user modifications, govern all changes to reports (create a process to obtain receipt of change form which should be signed off properly)
Maintains integrations (Oracle Integration Cloud knowledge is a plus.)
Works with IT to develop new necessary integrations between 3rd party systems and Oracle Cloud ERP
Maintains audit controls for system access and change management
Evaluates Oracle periodic releases and related functionality and reports on same
Oracle periodic upgrades - performs impact assessments, meets with users and collaborates on test design to ensure all required testing is performed prior to upgrade deployment
Develops test scripts and manages execution of tests as applicable (system administrator may be accountable for certain tests and consulted on others)
Monitors Oracle Customer Connect for valuable information and feedback
Maintains documentation for ERP configurations, technical objects, and procedures
Adheres to and understands segregation of duties controls in accordance with company defined standards and policies
Documents and reports on user access, segregation of duties, role configuration, procedures, and processes
Assists with annual audit for any ERP related deliverables as requested by external auditors
Assists internal auditors for any ERP related requests

Supervisory Responsibilities

This role has no direct reports.

Critical Results

Ensure a successful implementation of Oracle Cloud ERP
Creation of documentation (configuration workbooks and integration details) related to the Oracle Cloud ERP
Ensure system downtime is de minimum and that ticket resolution begins with 60 minutes of submission for all critical request from Accounting or Population Health critical quarter-end close

Best Practices

Works collaboratively with members of the team to provide a positive environment that facilitates personal growth and positive team dynamics
Researches and collaborates with implementation partner to determine best ways to maintain technical documentation
Manages himself/herself in a professional manner using good business etiquette, to build strong, lasting relationships with all users, from executive level to center associates

Education & Experience

Bachelor's Degree in Computer Science, Business Management, Information Services required, or four (4) years of equivalent and related working experience accepted in lieu of education requirement
3+ years Oracle Cloud ERP Administration experience
3+ years' experience with supporting system development, integration and testing of ERP applications
Preferred: Oracle Cloud Platform Systems Management Certified

Education Requirements

Required/Preferred

Education Level

Discipline

Required

Undergraduate Degree

Knowledge, Skills & Proficiencies

Good working knowledge of Microsoft Office Suite
Detail oriented
Works well with all levels of associates, from executive level to associates in centers
Excellent organizational, communication, and presentation skills
Effective time management skills and ability to work under pressure to meet deadlines, can handle multiple tasks and set priorities
Excellent technical problem-solving skills with ability to work independently and/or in a team-oriented manner
Performs other duties as assigned.
Able to work extended and flexible hours and weekends as needed

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

Must be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing

Amount of Expected Travel

Details

Yes

Work may involve some driving/traveling to assigned clinics.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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