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    Service Support Representative - Pomona, United States - Altec Industries

    Altec Industries
    Altec Industries Pomona, United States

    6 days ago

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    Description

    Why Join Altec?

    Altecs primary products Made in America include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians. Altec products are found across the U.S. and in over 100 countries around the world.

    Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.

    Why Altec?

    Settle in with a Secure Essential Industry (supporting Utilities & Telecom)

    Maintain a Career Focus, with growth & development encouraged within Altec

    Competitive Compensation that rewards performance

    Comprehensive Benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, tuition reimbursement, paid vacation

    Values that include Enjoyment of Work and Family

    And apply at

    Key Responsibilities

    Administrative Service Support

    Creates accurate and timely repair orders

    Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment

    Performs specific customer requirements for the opening and closing of Service Requests

    Resolves problems with strong analytical and administrative abilities

    Resolves Level 1 and 2 Installed Base updates

    Effectively represents Team Altec; Communicates any customer needs/requests within Service's scope to the appropriate Altec entity or External customer

    APD Service Support

    Determines correct billing requirements required to fulfill requests accurately and timely

    Builds relationships with customers based on respect and service with professionalism and proper etiquette

    Estimating Service Support

    Reviews requests for estimates and assigns tasks to appropriate team member

    Develops accurate Service Estimates using established processes

    Monitors and maintains the Service Estimating inbox in order to identify and escalate requests for information and to assist with assignment of required tasks

    Determines correct billing requirements required to fulfill requests accurately and timely and are being met by reading Bill of Materials, Parts Pages, and related information

    Processes Service Requests in typical programs such as Oracle and Service Studio

    All other duties as assigned

    Education, Experience, and Skills Required

    High School Diploma or GED required and

    Two years of experience in industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

    Or

    Bachelors Degree (preferred) and

    One year of experience in industry-related field preferred (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

    Also,

    Hydraulic or mechanical background preferred

    Must have demonstrated experience of providing high levels of customer support

    Strong Computer Skills, especially in Microsoft Word and Microsoft Excel

    Demonstrated Problem Solving Skills

    Strong attention to detail

    Solid team player with a collaborative nature

    Ability to multitask and handle multiple transactions

    Ability to work effectively in a fast-paced environment

    Excellent written and verbal communication

    Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. More than just building equipment, we also build relationships. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development Teamwork

    Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

    Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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