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Customer Relationship Manager - Dallas, United States - Tata Consultancy Services

Tata Consultancy Services Dallas, United States

3 weeks ago

Required Technical Skill Set :
IT IS (Network Switching routing SDWAN Firewall Load Balancer Wifi, TAC, Unified Communication)

Required Skills

Large Program delivery experience in Network and Infrastructure domain
Experience of large/complex transition with Rehire involved
Experience is managing multi locations Global delivery
Customer expectation management and conflict management
Managed large transformation initiative
Understanding of financial and accounting
Managed growth target for the account or unit
T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).
Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution
Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management
Exposure to Runbook and Cognitive Automation of infrastructure operations
Certification /Knowledge of one or more of TOGAF, SIAM, architecture, service/project management and ops governance methodologies
Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services
Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions

Desirable

Experience in customer engagement
Experience in Onsite/Offshore delivery
Experience in Financial and accounting
Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.
Architectural accountability for execution of multiple large Enterprise IT infrastructure projects encompassing scope such as consolidation or modernization.
Demonstrated ability to elicit customer requirements, define project scope and validate deployment.
Demonstrated ability to work with COIN and/or Strategic Industry partners to co-develop innovative solutions.
Experience in presenting at IT industry forums and conferences (i.e., whitepapers and case studies)

Responsibility of / Expectations from the Role

Role Definition:
Industry Offering / Transformation

This role requires an understanding of Serv ice Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.
Delivery management, Resource management, Competency development, understanding business dynamics
Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process
Drive team for continuous improvement to enhance customer experience and better resource utilization

Key Responsibilities: