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    Client Service Specialist - West Des Moines, United States - Telligen

    Telligen
    Telligen West Des Moines, United States

    2 weeks ago

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    Description
    Assessment SchedulerAs an Assessment Scheduler, you will have the opportunity to coordinate the scheduling of assessments for individuals with developmental disabilities with our field team members and provide technical and project administrative support for various contracts/customers

    Hours for Virginia-based role:
    8:00 am - 4:30 pm Eastern TimeHybrid: partially home-based and in the Glen Allen, Virginia office

    Hours for Iowa-based role:
    7:00 am - 3:30 am Central Time, Monday - Friday Hybrid: partially home-based and in the West Des Moines, Iowa office

    Hours for Colorado -based role:
    8:00 am - 4:30 am Mountain Time, Monday
    • Friday Hybrid: partially home based and in the Greenwood Village, CO office.
    Essential FunctionsPerform the scheduling of off-site and virtual face-to-face assessment appointments coordinating with multiple outside resources. Answer phones, monitor email inboxes, order supplies, and copy and distribute correspondence.
    Collaborate with field assessors and coordinates appointments for team member calendars. Ensure all documentation is thorough, accurate, and complete in the scheduling application. Communicate with internal/external customers in a professional manner.
    Coordinate project documentation and prepare correspondence from/for multiple sources.
    Provide a basic description of the assessment process to respondents so they understand the duration and purpose.
    Monitor the status of assigned productivity and confirmed/completed assessments.
    Report variations or discrepancies to management. RequirementsExperience scheduling field-based staff (i.e. home health care) and coordinating appointments involving multiple parties, such as surgical scheduling using Microsoft Outlook. High school diploma or equivalent.2 years of experience working in a customer service or healthcare environment.
    Demonstrated ability working with confidential information and in a deadline-driven environment.
    Excellent verbal and written communication skills and intermediate PC skills.
    Must reside within 30 minutes of the Glen Allen, VA Telligen office for Virginia-based roles.
    Must reside within 30 minutes of the West Des Moines, IA Telligen office for Iowa-based roles. Must reside within 30 minutes of the Greenwood Village, CO Telligen office for Colorado-based roles. Pay rate in Colorado will be approximately $20.00 per hour.
    Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

    We are unable to consider candidates outside of the United States, candidates in the state of California or those in US Minor outlying islands and territories.

    COMMITMENT TO SAFETYAs part of our commitment to health and safety, some roles may require additional health protocols (i.e. personal protective equipment or vaccination)

    Who We Are:
    Telligen is one of the most respected population health management organizations in the country.

    We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.

    Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do.

    Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.

    Our business is our people and we're looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health.

    Learn more about who we are and what we do at you Ready?We're on a mission to transform lives and economies by improving health and getting there means following through on our values of Ownership, Community, Ingenuity & Integrity.


    Ownership:
    As a 100% employee-owned company, our employee-owners drive our business, our solutions, and share in our success. When employee-owners grow and thrive, we all win.


    Community:

    Putting others first and being a good corporate partner wherever we work, and play makes us who we are.

    We Show Up. For our clients, for our communities, and for each other.


    Ingenuity:
    We're a team of passionate professionals driven by hard work and big ideas. We understand that high-value breakthroughs come from taking calculated risks. If it will benefit our clients and advance our mission, we're all ears.

    We celebrate free-thinking and challenge the status quo, so brainstorm away Integrity: Smiling faces (virtual or in-person) are the norm around here.

    We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence.

    Thank you for your interest in TelligenFollow us on Twitter, Facebook, and LinkedIn to learn more about our mission-driven culture and stay up to speed.

    Telligen and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability), and E-Verify Participants. Telligen will not provide sponsorship for this position.

    If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

    Telligen does not accept 3rd party solicitations from outside staffing firms.
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