Manager, Information Technology Infrastructure - Richmond, United States - James River Management Company

Description

Job Description

Job Description

Come grow with James River Insurance
James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC.

Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs.

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and

Guiding Principles:
Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2022 and 2021 Top Workplaces USA awards.
James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies.

The Company operates in three specialty property-casualty insurance and reinsurance segments: Excess and Surplus Lines, Specialty Admitted Insurance and Casualty Reinsurance.

The Company tends to focus on accounts associated with small or medium-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company.

Job Summary

The Manager, IT Infrastructure manages the Infrastructure function by planning, prioritizing, and scheduling activities to ensure maximum issue resolution in minimum time, within quality standards, and ensures that the team meets project and department milestones and goals, while adhering to approved budgets.

Duties and Responsibilities
Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
Execute on all aspects of IT infrastructure including the operation, maintenance and repair of all mission critical equipment and systems and support of a 24x7 data center operation to achieve maximum uptime and complete compliance with all customer SLAs
Oversee and participate in complex infrastructure implementation, system upgrades and operational troubleshooting
Ensure that IT infrastructure, systems and services are working correctly, reliably and securely
Serve as level-3 escalation point for operations team and assist with problem resolution and root cause analysis as needed

Plan for life and refresh cycles, ensuring that infrastructure solutions work in line with application, network, desktop, server, storage, etc.

Monitor Data Backups and ensure they run and complete on time
Responsible for the implementation of cloud technology-based solutions to increase agility speed to market and efficiency
Continuously review current environment to detect deficiencies and recommend, plan and implement solutions for improvement
Develop effective reporting metrics to maintain inventory and system upgrades and patch management for all systems
Lead a team of Systems Engineers ensuring intra-departmental teamwork, standards and expectations are achieved
Ensure that project and department milestones and goals are met
Interview, select and train new employees
Guide and help team members with project issues
Responsible for day-to-day tactical team decisions
Track employee performance and provide regular and appropriate feedback
Work with employees to collaboratively establish development plans
Provide employee feedback through regular check-ins and writing and delivering performance reviews
Lead team through obstacles and time constraints to overcome barriers and successfully deliver results
Collaborate with other IT functions on implementations, strategy, and standards
Document and publish appropriate infrastructure architecture principles and standards, position papers, blueprints, best practices, patterns, and frameworks.
Facilitate, communicate, collaborate and persuade others in defining, adopting and implementing a coherent technical architecture
Provide routine capacity reporting on storage, networking, server and backup equipment
Additional duties as assigned by management

Knowledge, Skills and Abilities

Expert proficiency in all of the below:
VMware
Windows Server
SAN (NetApp)
Switch Infrastructure
Ability to conduct research into a wide range of computing issues
Knowledge of IT Controls and SOX Compliance
Ability to convey technical process information in a clear and concise manner
Analytical and problem-solving skills
Ability to set clear expectations, effectively monitor progress, provide constructive feedback and guidance, and hold staff accountable
Ability to manage multiple tasks and projects effectively
Ability to assess and measure productivity and workload to ensure performance efficiency
Proven ability to provide exceptional customer service
Ability to build effective relationships with external partners
Excellent written and verbal communication skills
Strategic thinker with creative problem solving abilities
Ability to develop an operation plan that aligns with and supports the overall business goals
Ability to make difficult decisions regarding processes, projects, and staffing
Ability to lead, motivate, influence, and mentor staff

Experience and Education
High School Diploma required
Bachelor's Degree in related field (i.e. Information Technology) preferred, or equivalent combination of education, training and experience required
Minimum of five years of IT Infrastructure experience (VMware, Windows Server, SAN (NetApp), switch Infrastructure) required
Minimum of two years of people management experience (supervision, lead) required

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