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- Provide excellent guest service to both internal and external guests.
- Greets guests approaching service area.
- Delegates duties and assign responsibilities to staff.
- Responsible for attending to escalated guest's complaints and resolving matters as expediently as possible.
- Ensures consistent and convincing service according to the company standards.
- Responsible for selling and delivering all food items on the menu and handling all transactions according to the cash handling policy.
- Responsible for the cleaning and sanitizing of all food service equipment used to prepare and serve the menu items.
- Must be able to operate all equipment.
- Maintain current knowledge of daily menus and prices.
- Ensure proper stock of product and supplies needed for service.
- Responsible for opening and closing inventories.
- Ensure the safety and security of Team Members and guests.
- Performs clean-up duties in the stand to maintain the quality appearance of the work area, including cleaning equipment.
Education, Tr AI Ning, And Experience
- A high school diploma or GED equivalent.
- Two years of concession or office work experience is preferred.
- Able to obtain a valid Racing License.
Source: Hospitality Online
Shift Lead - Louisville, United States - Derby City Gaming & Hotel
