Technical Support Engineer - Tulsa, United States - Energy Jobline ZR
Description
Job DescriptionA career at Loftware is more than just a job –
it's an opportunity to help shape the supply chain of the future.
We are looking for a
Technical Support Engineer
to join our team .
As a Technical Support Engineer, you will analyze customer issues with deep understanding of all logs and data being gathered.
You will provide insight into customer issues utilizing remote working sessions to review production performance and provide analysis and reaction plans for errors/failures.
You will manage any other reasonable tasks including flexibility to work and participate in 24x7 on-call rotation for off normal business hours escalations.
As part of the Technical Support team you will collaborate with product management and other internal teams regarding resolution of issues requiring hot fixes or patches.
Responsibilities:
providing support and resolving technical issues related to our SW and drivers via email, telephone and other electronic media to our customers, partners and internal teams members
implementation of simple solutions for our customers and partners
installation of the product for our customers when installation fails
understanding of more complex solutions that are made by internal PSG team
administration of internal support matters
providing feedback on key customer needs to other internal teams
help in preparation of technical documents and teaching materials
Required qualifications:
Fluent in English. Plus French is a preference (additional
i.e. German, Italian, Spanish is a plus).
3+ years of work experience supporting external clients in technical field.
Experience with setting up software and printers
Knowledge of Microsoft server operating systems
Knowledge of network principles (TCP/IP, HTTP/HTTPS, DNS, DHCP, Active Directory)
Basic knowledge of VBScript, Python scripting
Basic knowledge of SQL, MySQL, Oracle, Access databases
Knowledge of current Microsoft software (Windows, Office)
Efficient and fast in desktop and internet management (e.g. copy&paste, upload&transfer files, email...)
Soft Skills:
motivated and focused on details
ability to perform multiple tasks simultaneously
being able to meet deadlines independently and effectively
ability to respond instantly to support-related phone calls and emails
excellent communication skills (oral, written, interpersonal, organizational)
strong problem-solving skills and strong work ethic
being a team player to gather and share the knowledge inside of the team
Why join us?
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
This is an excellent opportunity to be part of a team helping to evolve our solutions for different cloud platforms as well as expand your skills in the cloud.
Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.
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