-
Java support engineer
5 days ago
Georgia IT Inc Tempe, United StatesJava support engineer · Location: Tempe, AZ (on-site) · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job · Minimum Qualifications: 5 years of support engineer role for large-sca ...
-
Expert Support Engineer
2 days ago
Acronis Tempe, United StatesAcronis is a world leader in cyber protection-empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for an Expert Support Engineer who is ready to join ...
-
Deskside Support Engineer
2 days ago
Bell Techlogix Tempe, United StatesThis job was posted by : For more information, please see: Grow your career. Drive innovation. · At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to crea ...
-
Java support engineer
3 weeks ago
Georgia IT Inc Tempe, United StatesJava support engineer · Location: Tempe, AZ (on-site) · Duration: Long-term · Rate: DOE · US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job · Minimum Qualifications: · 5 years of support engineer role for large-scale ...
-
Manager, Customer Support Engineer
1 week ago
Iridium Satellite Tempe, United StatesCompany Overview: · Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridiums unique network and services have supported critical ...
-
Manager, Customer Support Engineer
2 weeks ago
Iridium Satellite Tempe, United States· Manager, Customer Support Engineer · Job Locations · US-AZ-Tempe · Job ID · Category · Engineering · Worker Category · Regular Full-Time[F] · Company Overview · Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network ...
-
Support Engineer
6 days ago
Inventiv Technologies, LLC Scottsdale, United StatesJob Description · Job DescriptionSUMMARY: · The number one goal of everyone in our team is to make our clients exceptionally happy. The Support Engineer plays an important role in making sure that happens. · The Support Engineer handles escalated support requests for the Service ...
-
Product Support Engineer
3 weeks ago
NESCO Inc Tempe, United StatesWe have an exciting opportunity within *** Aerospace to join the Commercial Item Justification (CIJ) Center of Excellence (COE). The CIJ COE is a highly integrated team of Engineers and Pricing Analysts serving as a point of contact for commercial item status and support for FAR ...
-
Product Support Engineer
3 weeks ago
NESCO Inc Tempe, United StatesWe have an exciting opportunity within *** Aerospace to join the Commercial Item Justification (CIJ) Center of Excellence (COE). The CIJ COE is a highly integrated team of Engineers and Pricing Analysts serving as a point of contact for commercial item status and support for FAR ...
-
Desktop Support Engineer
2 weeks ago
LTIMindtree Scottsdale, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to m ...
-
MUOS Site Support Engineer
2 weeks ago
General Dynamics Mission Systems Tempe, United StatesRequires a Bachelors degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5 years of job-related experience, or a Master's degree plus 3 years of job-related experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security ...
-
Help Desk Support Engineer
2 weeks ago
All Copy Products Tempe, United StatesEOE Statement · We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by ...
-
Deskside Support Engineer
1 week ago
Diverse Lynx Scottsdale, United StatesDeskside Support Engineer · Scottsdale, AZ (Onsite Position) · Fulltime Position · Job Description: · Desktop Support · • L2/L3 desktop support · • Excellent analytical & troubleshooting skills · • Good knowledge in desktop operating systems and troubleshooting issues. · • ...
-
Application Support Engineer
3 weeks ago
Apex Systems Chandler, United StatesApex Systems is looking to hire an Application Support Engineer for one of their reputable financial clients they support. · Locations: Chandler, AZ | Charlotte, NC | NYC & Jersey City, NJ | Minneapolis, MN · Contract length: 12-24 months · Rate: $60/hr W2 · **We cannot work co ...
-
Production Support Engineer
2 weeks ago
Brightside Chandler, United StatesWhy Brightside: · The mission is clear. To improve the financial health of working families in America. Brightside is an employee benefit with a brand-new approach to personal finance. We offer unique solutions for employees & their families who need help with anything related t ...
-
Production Support Engineer
2 days ago
Avani Tech Solutions Private Limited Chandler, United StatesJob Title : Production Support · Location : Chandler , AZ · Primary Skill: Incident Management · Secondary Skill: Monitoring tools and Netcool · Tertiary Skill: BMC Remedy · Job Description : · The APSRE Incident Manager's primary responsibility is driving effective triage lead ...
-
General Dynamics Mission Systems Tempe, AZ, United StatesRequires a Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8 years of job-related experience, or a Master's degree plus 6 years of job-related experience. CLEARANCE REQUIREM ...
-
Product Support Engineer
2 days ago
Quest Global Phoenix, United StatesTitle: Product Support Engineer (Aerospace). · Location: Phoenix, AZ , USA (On-site) · The Product Support Engineer is responsible for providing technical support and guidance to customers who use the company's products. This individual will work closely with customers, product m ...
-
MUOS Site Support Engineer
1 week ago
General Dynamics Corporation Scottsdale, United States Full timeResponsibilities for this Position · MUOS Site Support Engineer · ID: · USA-AZ-Scottsdale · Required Clearance: Secret · Posted Date: 3/15/2024 · Category: Engineering-Systems · Employment Type: Full Time · Hiring Company: General Dynamics Mission Systems, Inc. · Basic Qua ...
-
MUOS Site Support Engineer
1 week ago
General Dynamics Corporation Scottsdale, United StatesResponsibilities for this Position MUOS Site Support EngineerID: USA-AZ-ScottsdaleRequired Clearance: SecretPosted Date: 3/15/2024Category: Engineering-SystemsEmployment Type: Full TimeHiring Company: General Dynamics Mission Systems, Inc.Basic Qualifications Requires a Bachelors ...
Regional Software Support Engineer - Tempe, United States - The Hiring Company Inc
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Title:
Regional Software Support Engineer
Reports To:
Director of Customer Support – North America
Grade:
B
Classification:
Non-exempt
Summary:
The Regional Software Support Engineer will be primarily responsible to provide software specific support to the regional customer support team in North America.
The position will also function as hotline support and onsite support during an equipment escalation if required within North America.
The Regional Software Support Engineer will also contribute to a team responsible for the installation of high volume precision equipment as well as provide software updates, upgrade/retrofits for all eligible EVG equipment.
This is a non-exempt position with high accountability for corporate image, integrity and results, which at times may mean extraordinary effort and working timeframes.
Essential Duties and Responsibilities:
To perform this job successfully, individual must be able to perform each of the primary duties satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required:
Provide start-up software support at EVG customer installations, either onsite or remote.
Planning and execution of assigned software specific tasks.
Execute independent testing and qualification of EVG equipment software.
Prepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).
Recommend appropriate action and maintain ongoing awareness of existing and potential situations.
Handles equipment and customer situations while informing Management of developments on a timely basis.
Responsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.
Participate and/or lead failure analysis with HQ R&D departments.Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.
Maintenance of all software products on customer equipment (patches, backups, version updates).
Perform data and performance analysis of the installed base at key customers.
Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to.
Visit customer and affiliates to review customer issues and provide required technical support and recommendations.
Must be able to travel domestically and internationally overnight, as needed, up to 40% of the time.
Must possess a valid passport.
This position requires the use of EVG hired vehicles on EVG business.
Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges.
Additional Duties and Responsibilities:
Strong customer support and interpersonal skills and be able to interface with FSE's and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.
Cross-functional team building.
Qualifications / Education / Skills and Experience:
A minimum of a Bachelor's Degree in computer science or another technical discipline (electronics, software, mechanical) or six (6) years related experience.
Knowledge in C#, .NET in the methods of software engineering is desired.Must have strong computer skills including Word, Excel, Power Point and Windows (knowledge of SAP, CANbus and motion controllers preferred).
Must be able to work extended hours and/or flexible shifts as required.Ability to communicate and demonstrate professional conduct with all levels of Management, personnel and customers.
Strong organizational skills.
Physical Demands:
While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds.
Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.This job description in no way states or implies that these are the only duties to be performed by the employee in this position.
Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.
#J-18808-Ljbffr