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- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Complete additional bookkeeping, administrative, and accounting procedures as requested
- Make sure every hotel guest has a pleasant stay
- Excellent customer service and communication skills are required
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Must be computer proficient; experience with accounting or reservation software is a bonus
- Requires a flexible schedule that allows for overnight shift hours
- Some college is preferred but a high school diploma or equivalent is required
Front Desk Night Auditor - Charlotte, United States - Hyatt Centric SouthPark Charlotte
Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals.
Responsibilities
Qualifications