Customer Service Representative - Bridgeton - Store Supply Warehouse

    Store Supply Warehouse
    Store Supply Warehouse Bridgeton

    1 week ago

    Full time
    Description
    CUSTOMER SERVICE REPRESENTATIVE - FULL TIME
    **5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024 **
    Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.
    Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift
    Customer Service Representative (Call Center) Description:
    Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team.
    Key Responsibilities:
    • Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner.
    • Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse.
    • Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
    • Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
    • Identify customer needs and recommend the appropriate products/services to meet those needs.
    Customer Service Representative Qualifications:
    • High School Diploma or a GED is required
    • Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares
    • Must be computer literate, proficient in Data Entry and Typing, a must.
    • Ability to navigate between different websites and multitask
    • Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary
    • Experience with outbound sales, telemarketing, or company/product introductions, a plus.
    • Fluent in Spanish is a plus, but not required
    • Willingness to maintain a safe and ethical work environment, and work as an effective team member
    Customer Service Specialist Benefits:
    • Starting hourly wage of $17.50/hour
    • Opportunity for growth
    • Merit increases
    • Medical benefits options for you and your family. Eligibility within 60 days based on start date
    • Dental Insurance
    • Vision Insurance
    • Medical Flexible Spending Account (optional)
    • Dependent Care Flexible Spending Account (optional)
    • Basic Employee Life Insurance (company paid)
    • Short-Term Disability
    • Long-Term Disability (company paid)
    • 401k Plan
    Your application will be reviewed, and you will be contacted if qualifications are met
    All offers are contingent upon a background check

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