- Providing an excellent customer experience through various channels (phone, email, chat) by addressing customer questions, concerns, and requests in a timely and professional manner.
- Proactively engage with potential customers through outbound calls and emails to introduce Store Supply Warehouse.
- Build and maintain strong customer relationships, ensuring high levels of customer satisfaction and loyalty.
- Stay up to date with SSW product knowledge and industry trends to effectively communicate benefits to customers.
- Identify customer needs and recommend the appropriate products/services to meet those needs.
- High School Diploma or a GED is required
- Customer Service experience of 1 year or more in a call center is preferred but not required; Store Supply Warehouse will train all new employees, including data base softwares
- Must be computer literate, proficient in Data Entry and Typing, a must.
- Ability to navigate between different websites and multitask
- Ability to work in a quick-paced customer service environment; troubleshoot and take corrective action to resolve issues, if necessary
- Experience with outbound sales, telemarketing, or company/product introductions, a plus.
- Fluent in Spanish is a plus, but not required
- Willingness to maintain a safe and ethical work environment, and work as an effective team member
- Starting hourly wage of $17.50/hour
- Opportunity for growth
- Merit increases
- Medical benefits options for you and your family. Eligibility within 60 days based on start date
- Dental Insurance
- Vision Insurance
- Medical Flexible Spending Account (optional)
- Dependent Care Flexible Spending Account (optional)
- Basic Employee Life Insurance (company paid)
- Short-Term Disability
- Long-Term Disability (company paid)
- 401k Plan
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Customer Service Representative - Bridgeton - Store Supply Warehouse
Description
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME**5-Time winner of the Top Workplace by the St. Louis Post-Dispatch including 2023 & 2024 **
Our Mission We are devoted to delivering complete customer satisfaction by the way of respect, knowledge, and teamwork.
Competitive Hourly Wage, Full Benefit Package, and All Positions are Day/Evening Shift
Customer Service Representative (Call Center) Description:
Calling all customer service and call center all-stars. Store Supply Warehouse is adding dedicated service minded professionals to join our team as a Customer Service Specialist at our main headquarters in Bridgeton, MO. As a Customer Service Representative, you will be the point person for customer questions/concerns, inbound customer calls, and entering orders. The customer service department at Store Supply Warehouse is a collaborative, goal-oriented environment with a laser focus on our customers and our team.
Key Responsibilities:
All offers are contingent upon a background check
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Customer Service Representative
Full time Only for registered members Enterprise Way Bridgeton, Missouri, United States
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Member Service Representative
Only for registered members Bridgeton, MO
-
Customer Service Representative
Only for registered members Bridgeton
-
Customer Service Representative
Only for registered members Bridgeton
-
Customer Service Representative
OTHER Only for registered members Bridgeton
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Customer Service Representative
OTHER Only for registered members Bridgeton
-
Customer Service Representative
Full time Only for registered members Bridgeton
-
Customer Service Representative
Only for registered members Bridgeton, MO
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Customer Service Representative
Full time Only for registered members Bridgeton
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Customer Service Representative
Full time Only for registered members Bridgeton
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Customer Service Representative
Full time Only for registered members Bridgeton
-
Customer Service Representative
Only for registered members Bridgeton
-
Customer Service Representative
Full time Only for registered members Hazelwood
-
Customer Service Representative
Only for registered members Hazelwood, Missouri, United States
-
Customer Service Representative
Only for registered members Hazelwood
-
Customer Service Representative
OTHER Only for registered members Hazelwood
-
Patient Services Representative
Only for registered members Hazelwood, MO
-
Customer Service representative
Only for registered members HAZELWOOD, MO
-
Patient Services Representative
Only for registered members Hazelwood
-
Customer Service Representative
Only for registered members Hazelwood, Missouri
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Customer Service representative
Only for registered members HAZELWOOD, MO