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Topeka

    Customer Contact Center Rep - Topeka, United States - Central National Bank

    Central National Bank
    Central National Bank Topeka, United States

    4 weeks ago

    Default job background
    Part time
    Description

    Position Description:

    Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you Central National Bank is adding a Customer Contact Center Representative to our team.

    No banking experience required
    You read that right.

    Our team members have successfully transitioned from non-banking roles such as - Cashiering and other retail roles; Teaching;CNAs; Administrative and office workers; And moreThey found success in this role and now its your turn With an attention to detail, knack for problem solving, and friendly customer service attitude, you may have the skills needed.

    We provide you with the training and tools for the rest.
    ScheduleOpen availability between operating hours preferred - Mon-Fri 8 AM - 7 PM, Sat. 9 AM - 4 PM, Sun. 11 AM - 3 PM. Schedule will consists of 20-29 hours weekly.
    PerksAs a part-time team member, you have access to a variety of benefits which include: Sick LeavePaid HolidaysPaid Volunteer TimeAccess to our employee assistance program401K & Generous Match (subject to eligibility requirements)
    Day to DayServe as the Bank's primary Contact Centers Representative and utilize effective oral, video transaction and sales techniques such as asking open-ended questions, demonstrating enhanced listening and comprehension skills and a capacity to keep the customer positively engaged while concluding their ITM and/or Call Center personal/business transaction(s).Maintain advanced bank product/program knowledge to support transactional and cross-sell opportunities and to appropriately apply bank policies and procedures, which include: Recognizing and utilizing the necessary security protocol to properly identify the customers and their financial needs remotely via the video system, the call center and/or assigned on-line bankingApplying standard operating procedures as it pertains to account flags such as holds; delinquent loans and screen messaging; an ability to recognize unusual account activity; an understanding of reporting procedures; and a comprehensive understanding of check hold processes and proceduresRemotely and proficiently processing cash/check transactions including deposits, withdrawals, loan payments, onus checks, and transfers from one account to another and an ability to cross-sell and/or refer customer inquiries to another division professionally and appropriately.
    Daily balancing an electronic cash drawer throughout the day and at shift's end.
    Performing financial transactions in an efficient and precise manner.
    Meeting/supporting team and bank assigned goals.
    Utilizing the system software proficiently and accurately.

    Demonstrating a work-place attitude supportive of the Bank's Service Level Standards and Central National Bank's values which includes working with other bank divisions/departments to ensure the workflow and/or process is providing the best and most accurate service to the customer.

    Other activities as assigned by management
    Next StepsCentral has the perfect start for you Head on over to and complete a quick application. If your qualifications match up, a member of our HR team will be in touch with you to discuss the next steps.
    EOE M/F/D/V
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