- Support clients (employers and employees) during their enrollment process
- Process related paperwork and manage electronic communication
- Accurate data entry using several databases simultaneously while meeting deadlines
- Establish, foster and grow relationships with clients and program contacts including third party organizations
- Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
- Act as a communication liaison between the clients and across all Acumens departments, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen
- Accurate day-to-day support to clients which includes receiving, researching and resolving all client inquiries within contractual specific timeframes
- Ensure compliance with all state and federal guidelines including the management of all escalated issues with client families and states within contractual specific timeframes
- Develop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organizations
- Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
- Manage a fluctuating volume of calls and emails
- Provide effective and efficient customer service via calls and/or electronic communication to clients and internal departments
- Working hours as established by the hiring manager, while remaining flexible to work occasional weekends, weeknights and/or holidays to meet the needs of the clients we serve
- Perform other work related duties as assigned
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act
- At least one year of experience with data entry (manual keying in of information into databases)
- Works well independently with limited supervision
- Works as a self-starter with effective communication skills
- Ability to work in a fast paced environment
- Prior experience in customer service and/or client relations
- Ability to handle fluctuating inbound and outbound call volume
- Must be able to work a flexible schedule, including but not limited to weekends, week nights and holidays
- Experience working with multiple applications simultaneously
- Ability to prioritize and handle competing requests successfully
- Knowledge and experience using Microsoft Word, Excel, PowerPoint, Internet, Email and use of PDFs
- Patience, perseverance, and follow through mentality
- Ability to communicate both orally and in writing in a professional manner
- Attention to detail and critical thinking skills
- The ability to handle responsibility with limited supervision
- High standard of integrity
- Ability to use basic math skills
- Demonstrates excellent organizational skills, time management, and task orientation
- Good interpersonal communication skills
- Ability to handle and accommodate complex clients
- Must be able to plan for and meet multiple deadlines
- High school diploma or equivalent with some college preferred (or equivalent work experience)
- Willingness to obtain certain state required certifications
- Ability (if required by program) to travel, including overnight(s), via ground transportation and/or via flight
- Maintain a valid driver's license within the state of residence and valid automobile insurance (if required by program)
- Able to provide a secure remote workspace with high speed internet when applicable
-
Client Services Agent
2 weeks ago
RISE INC FAMILY Lafayette, United StatesJob Details · Job Location · Lafayette, LA · Position Type · Full Time · Education Level · High School · Travel Percentage · Limited or Occasional · Job Shift · Any · Job Category · Admin - Clerical · Description · ABOUT THE COMPANY · Acumen, LLC. is one of the nation's leading f ...
-
Insurance Customer Service Agent
3 weeks ago
Leauxcal Insurance Agency LLC Lafayette, United States· Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing iss ...
-
Insurance Customer Service Agent
2 weeks ago
Leauxcal Insurance Agency LLC Lafayette, United StatesJob Description · Job DescriptionAre you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer se ...
-
Customer Service Agent
1 week ago
Giles Automotive Lafayette, United States**WE ARE GILES AUTOMOTIVE GROUP** · Giles is proud to be an automotive leader in the Acadiana community. We pride ourselves in living out our mission to be a vehicle" that improves the lives of our employees, our customers, and our community. We offer a wide selection of cars an ...
-
Agent Services Coordinator
1 week ago
Keller Williams Realty Lafayette Lafayette, United States**Your job title**:_**Agent Service Coordinator**_ · **Who are we looking for?** · We are looking for someone with technology and training in their background, a problem solver, a business consultant, someone who is highly assertive, passionate, and a people-oriented individual w ...
-
Guest Service Agent
2 days ago
Hilton Garden Inn West Lafayette Wabash Landing West Lafayette, United StatesNights, days, and weekend availability is a must. · This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following hi ...
-
Insurance Customer Service Agent
3 weeks ago
Leauxcal Insurance Agency LLC Lafayette, United StatesAre you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues ...
-
Insurance Customer Service Agent
2 weeks ago
Leauxcal Insurance Agency LLC Lafayette, United StatesAre you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues ...
-
Cascade Innovations Delcambre, United StatesThe world is changing. Mobility is changing. We are changing. That's why we are looking for employees who actively shape this transformation - who move forward, think ahead, and embrace agility. · Join us in shaping the change as a · Full-time employee · Offer - join it · Competi ...
-
Telemarketer - State Farm Agent Team Member
2 weeks ago
Chase Desormeaux - State Farm Agent Lafayette, United States Part timeBenefits:Bonus based on performance · Employee discounts · Flexible schedule · Free food & snacks · Opportunity for advancement · Training & development · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these ...
-
Receptionist - State Farm Agent Team Member
2 weeks ago
Shawn Hughes - State Farm Agent Lafayette, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Account Representative
2 weeks ago
Brad Saloom - State Farm Agent Lafayette, United States Full timePosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conv ...
-
NYL Insurance Company - Acadiana Territory Lafayette, United StatesMust be Licensed in LousianaLife Insurance Agent to Financial Services ProfessionalNew York Life Insurance Company, a mutual life insurance company, together with its subsidiaries, provides a range of insurance and investment products and services. The company offers life insuran ...
-
Licensed Life Insurance Agent
1 week ago
NYL Insurance Company - Acadiana Territory Lafayette, United StatesBegin a fulfilling career with a stable, leading company like New York Life in Lafayette, LA, US. · Looking for a dedicated, driven individual to join our team as a life insurance agent. · Help clients reach their financial goals by creating customized strategies using our wide r ...
-
Xfinity Sales Professional
2 days ago
Comcast Lafayette, United StatesAre you looking to take your sales career to the next level? We have an exciting opportunity which offers years of career growth ahead of you. As a part of our Comcast / Xfinity sales team, you will be responsible for the promotion and sales of Comcast / Xfinity products and serv ...
-
Investment Advisor Representative
6 days ago
NewYorkLife/ NYLIFE Securities LLC Lafayette, United StatesAre you seeking to carve out your career path on your own terms? Come aboard New York Life, a renowned mutual insurance company in the United States, and take satisfaction in our robust financial standing and track record of MDRT members. We provide a diverse array of financial a ...
-
Market Clerk
2 weeks ago
Brookshire Lafayette, United States Hourly PTJob Summary · Ensures market and seafood cases are kept full, rotated, and fresh with prepackaged meats. Performs basic duties including trimming, weighing, packaging, and labeling products as needed, as well as promotes customer service. · Essential Duties and Responsibilities ...
-
Insurance and Financial Services Position
3 days ago
Chase Desormeaux - State Farm Agent Lafayette, United StatesJob Description · Job DescriptionBenefits:401(k) · Free food & snacks · Opportunity for advancement · Paid time off · Signing bonus · Position Overview · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Chase Desormeaux - ...
-
Office Representative
2 weeks ago
Chase Desormeaux - State Farm Agent Lafayette, United StatesBenefits:Employee discounts · Paid time off · Signing bonus · 401(k) matching · Bonus based on performance · Opportunity for advancement · Training & development · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for t ...
-
Office Representative
2 hours ago
Josh Hollier - State Farm Agent Lafayette, United StatesPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financ ...
Client Services Agent - Lafayette, United States - Rise Services, Inc.
Description
ABOUT THE COMPANY
Acumen, LLC.
is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service.
Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do.Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
Agents at Acumen must exhibit a service-forward mindset as they embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families.
The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy.
This role is critical to ensuring the company as a whole has a positive and healthy working relationship with new and existing clients, their families and support coordinators.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail E Inverness Ave Mesa, AZ Attn Human Resources
(d) Dedicated phone Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY
Client Services Agent professionals in Lafayette
-
Laisha Trahan
Customer Service Representative Warehouse Worker.