Operations Leader - US - Tennessee - Jackson

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that dive ...

Job description

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your role at Delta Faucet:

As the Operations Leader for our continuously operating omnichannel distribution center in Jackson, TN, you will be responsible for leading a team of experienced operations leaders and employees to provide exceptional service to internal and external customers. You will provide input long-term DC strategy and work cross-functionally across the network to drive company growth and success, now and into the future. This role reports to the Site Director for our Central Distribution Center at the Jackson, TN location and works alongside our Optimization Leader.  The CDC is co-located with a manufacturing site therefore collaboration and alignment with manufacturing operations leaders is necessary .

This role will manage the Group Leaders and employees within the Central Distribution Center (CDC). This is a 24/7 operation, and the shift is Saturday – Monday overnights.

Responsibilities: 

• As a key part of the Central Distribution Center (CDC) leadership team, create and implement winning service strategies for the site in support of company goals and initiatives. 
• Provide outstanding leadership, development, and support for a team of 4-6 salaried and hourly leaders across outbound distribution functions such as picking, replenishment/warehousing, material movement, outbound/inbound dock operations. 
• Management functions include mid-to-long range planning for budget management, project coordination, leading improvement activities, and supporting Group Leaders' execution of day-to-day operational processes. This position will coordinate and/or participate in safety, quality, delivery, and cost improvement projects.  
• Role model cross collaboration with other departments within the building where there are opportunities to do so. 
• Monitoring Key Performance Indicators (KPI) to track success and/or provide innovative and creative solutions to recurring problems. 
• Ensure that SOPs are always followed in accordance with policy. 
• Maintain or improve customer service standards, control mis-ship and backorders and locate product as needed. 
• Plan, manage and maximize all inventory functions. 
• Partner with HR to attract and retain qualified and motivated workforce, while encouraging new ideas for improvements. 
• Provide outstanding people leadership and facilitate employee engagement. 
• Demonstrate safety and promote a culture of safety, 5S, and continuous improvement. 

Education & Experience: 

• A minimum of 5 years supervisory experience, preferably in a distribution/fulfillment environment or an equivalent combination of experience and education. Bachelor's Degree preferred. 
• Experience managing people leaders. 
• Knowledge of warehouse inventory management processes, including inventory auditing, product slotting, and inventory optimization. 
• 5S and Six Sigma experience preferred.  
• Demonstrated success inspiring, motivating, and leading large teams. 
• Be an agent for change, using data and breakthrough thinking to create winning strategies. 
• Strong background as a constant coach for direct and indirect reports. 
• Demonstrated ability to implement projects or processes with urgency and drive business results. 
• Proven dedication to collaboration, inclusiveness, and employee engagement. 

Other Considerations:

• 2nd shift hours are 5:00 pm - 3:30 am, but must be flexible to work all shifts based on business needs. 
• Occasional travel as needed
• Must be able to sit and stand for long periods of time, walk long distances, work on uneven surfaces, and lift up to 50lbs.  
• Ability to learn to operate standard warehouse equipment is a must (forklifts, PIT, Handjacks, etc) 

Why Join Us?

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

Here are some of the benefits we offer for your personal and professional growth:

• Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
• Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.

Company: Delta Faucet Company

Shift 2 (United States of America)

Full time

Hiring Range: $103, $163,020.00 USD

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Delta Faucet Company (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish

E-verify Right to Work Poster: English, Spanish