Insurance Customer Service Representative - Hendersonville - beBeeInsuranceService

    beBeeInsuranceService
    beBeeInsuranceService Hendersonville

    1 week ago

    Job title: Personal Lines Customer Service Representative

    Description

    Job Title: Insurance Customer Service Associate

    Role Summary:

    This is a key position within our organization, responsible for delivering exceptional customer service and support.

    • Deliver personalized assistance to customers via phone and correspondence, addressing their queries and concerns related to insurance policies and services.
    • Analyze customer needs, gather relevant information, and present suitable policy options to meet their requirements.
    • Develop strong relationships with customers by providing attentive service, responding promptly to inquiries, and resolving issues efficiently.

    Key Responsibilities:

    • Maintain accurate records of customer interactions, including calls, emails, and correspondence.
    • Conduct regular reviews of customer accounts to identify opportunities for upselling or cross-selling additional services.
    • Collaborate with internal teams to resolve complex customer issues and implement process improvements.

    Frequently Used Skills:

    • Customer Service Software
    • Insurance Policy Administration
    • Relationship Building

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