- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech's proprietary software.
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Deliver high-quality training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
- Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
- Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution. Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Collaboration with other AspenTech functions to maintain and develop business opportunities.
- Function as a subject matter expert in AspenTech's pre-release software testing program to drive improved product quality.
- Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech's web knowledgebase.
- 2-5 years of relevant experience preferred. University experience may count.
- Previous experience with AspenTech software or other advanced tool from another vendor is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- The ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to manage multiple responsibilities and competing priorities.
- Ability to travel. Travel is usually less than 25% and may occasionally be international.
- Bachelor's required in Electrical Engineering, Systems Engineering or related field. Masters' degree preferred.
- Strong technical background in automation and computers.
- Familiarity with public utilities.
-
Associate Technical Support Engineer
6 days ago
Open Systems International Medina, United StatesThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...
-
Technical Support Engineer
2 weeks ago
Aspen Technology Medina, United StatesAspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities comp ...
-
BlueWave Solutions Medina, United StatesAkkodis - formed through the merger of AKKA & Modis - is a globally leading company in the field of engineering & IT. As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to shape a more sustainable & sma ...
-
IT Support Engineer
4 days ago
Cleveland-Cliffs Inc Cleveland, United StatesCleveland-Cliffs is in search of an IT Support Engineer to work at our Cleveland, Ohio mill. The IT Support Engineer maximizes the effectiveness of site technology by supporting and managing all user-facing equipment and related applications. The IT Support Engineer, IT, Support, ...
-
IT Support Engineer
1 week ago
ArcelorMittal Cleveland, United StatesCleveland-Cliffs is in search of IT Support Engineers. As an IT Support Engineer, you could potentially work at any of the following locations: East Chicago, IN, Cleveland, OH, or Mansfield, Ohio. The IT Support Engineer maximizes the effectiveness of site technology by supportin ...
-
IT Support Engineer
3 days ago
Cleveland-Cliffs Inc Cleveland, United StatesCleveland-Cliffs is in search of an IT Support Engineer to work at our Cleveland, Ohio mill. The IT Support Engineer maximizes the effectiveness of site technology by supporting and managing all user-facing equipment and related applications. The IT Support Engineer also supports ...
-
Customer Support Engineer
3 days ago
Rose International Brook Park, United StatesDate Posted: 06/12/2024 · Hiring Organization: Rose International · Position Number: 465710 · Job Title: Customer Support Engineer · Job Location: Brook Park, OH, USA, 44142 · Work Model: Onsite · Employment Type: Temporary · Estimated Duration (In months) : 6 · Min Hourl ...
-
Support Engineer Intern
6 days ago
Loricus, Inc. Independence, United StatesJob Description · Job DescriptionSalary: · The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and changes, and to monitor client system ale ...
-
technical support engineer
1 week ago
Randstad Cleveland, United Statestechnical support engineer. · cleveland , ohio · posted 1 day ago · job details · summary · $45 - $50 per hour · temp to perm · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · As a Technical Support Engineer you w ...
-
Infrastructure Support Engineer
2 days ago
FIT Technologies Cleveland, United StatesJob Description · Job Description · SUMMARY · The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructu ...
-
Cloud Support Engineer
1 week ago
Federal Reserve System Cleveland, United StatesCompany · Federal Reserve Bank of Cleveland · The Federal Reserve Bank of Cleveland is part of the nations central bank and weve provided many opportunities for professional growth during our history. · For twenty-four years in a row, weve been named One of Northeast Ohios Bes ...
-
IT Network Support Engineer
1 week ago
ArcelorMittal Cleveland, United StatesCleveland-Cliffs is seeking an IT Network Support Engineer for our Cleveland Works location. The Network Support Engineer will provide basic support for critical network services for LAN/WAN, routers, switches, wireless, data circuits, firewalls, and security. Summary of Responsi ...
-
Production Support Engineer
3 weeks ago
Ohiox Cleveland, United StatesThrough the application of its secure, patent-pending technology, CHAMPtitles digitizes the process of vehicle titling between state government, financial institutions, auto dealers, and consumers, creating a legal, digital title that is easily transferable and verified. · Winner ...
-
Cloud Support Engineer
1 week ago
Federal Reserve System Cleveland, United StatesCompany · Federal Reserve Bank of Cleveland · The Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history. · For twenty-four years in a row, we've been named "One of Northeast Ohio's B ...
-
Application Support Engineer
1 week ago
Fidelity TalentSource LLC Westlake, United StatesFidelity Talent Source is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Application Support Engineer to work at Fidelity Investments in Westlake, TX · Fidelity Instiutional Technology requires an Application Su ...
-
Infrastructure Support Engineer
2 weeks ago
FIT Technologies Cleveland, United StatesJob Description · Job DescriptionSUMMARY · The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure har ...
-
Product Support Engineer
6 days ago
Pentair Ashland, United StatesJob Description: · At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our resid ...
-
Product Support Engineer
1 week ago
Pentair Management Company Ashland, United StatesJob Description: At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our resident ...
-
Onsite Support Engineer
3 weeks ago
The Dignify Solutions, LLC Cleveland, United States Full timeStrong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems · Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration · Experience handling L2/L3 troubleshooting for Windows & MAC OS · Experience with Citrix and ...
-
DevOps Application Support Engineer
2 days ago
Saxon Global Strongsville, United StatesThis is a full time role with pnc bank. Onsite 5 days in Strongsville OH - Highly preferred. Can consider at Cleveland OH, Dallas TX, Birmingham AL). 1 round of interview MS Team. · Work Location: 8100 Mohawk Drive, Strongsville OH highest preference* then Cleveland, OH, PNC Reg ...
Technical Support Engineer - Medina, United States - Aspen Technology, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.
The RoleAs a Technical Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real world issues for our customer base using the tools and processes AspenTech DGM provides.
Your Impact
#LI-WJ1
AspenTech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status or any other basis protected by federal, state, or local law.