- Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
- Verify and accurately imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and accurately record vouchers, traveler's checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
- Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
- Summon front service/bell assistance to escort guests to their rooms as appropriate.
- Provide safe deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in alphabetical order. Place remarks on room folio indicating occupation of single, double beds .
- Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
- Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
- Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.
- Ability to stand and move throughout front office and continuously perform essential job functions.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- Individuals are required to meet the minimum bonding standards.
- All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).
- High school diploma preferred.
- Prior hospitality experience preferred.
- Applicants with additional language skills preferred.
- Inside with protection from weather but not necessarily changes in temperature.
- Confined work area with considerable traffic, frequent interruptions, and noise from telephones, voices, and office machines.
- Periods of standing exceeding 90 % of work shift are required.
-
Front Office Agent
3 weeks ago
Hutton Hotel Nashville, United States Full timeAbout this job... · Front Desk Agents are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Front Desk Agents are engaging, attentive, service-oriented, and ...
-
Senior Front Office Agent
2 days ago
Neptune Enterprises Green Hill, TN, United States Freelance**Job Posting Number** · **Job Category** Rooms & Guest Services Operations · **Location** Cologne Marriott Hotel, Johannisstrasse 76-80, Cologne, North Rhine-Westphalia, Germany VIEW ON MAP · **Employment Type** Full-Time · **Remote?** N · **Relocation?** N · **Job Type** Non-M ...
-
Tax Compliance Technician
3 days ago
State of Tennessee Nashville, United States**Location**: Davidson County · **Last Day to Apply**: Jun 3, 2024 · **Business Unit**: Fiscal Services / Audit · **Job Family**: Revenue · **Job Opening ID**: 58239 · **Job Information** · **State of Tennessee Job Information** · Opening Date/Time · - 05/28/2024 12:00AM Central ...
-
Guest Service Agent/innkeeper: Part Time
4 days ago
Germantown Inn Nashville, United States Part timeGuest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting co ...
-
Germantown Inn Nashville, United StatesGuest Services Agent is responsible for exceptional service to all guests and potential guests by assisting them in a courteous, efficient, and professional manner. Guest Services Agent duties include but not limited to checking guests in/out, reservation management, promoting co ...
-
High Value Residential Insurance Inspector
2 weeks ago
Signature Companies Nashville, United StatesSignature is looking to add a Field Consultant for the following counties: Davidson & Williamson · Are you looking for a new career that allows you to work independently, is flexible, and challenging everyday, then we have a new and exciting career for you · For 30 years, Signatu ...
-
Night Auditor
3 days ago
Hyatt House Nashville Airport Nashville, United StatesSUMMARY · Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties · QUALIFICATIONS · To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements li ...
-
General Manager
1 week ago
Sky Zone Brentwood, United States**Sky Zone** · **__** · **General Manager** · **Full-time, Onsite** · **__** · **Sky Zone - Who are we?** · We're the people that like to exercise but LOVE to have fun. We're ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box ...
-
Transaction / Listing Coordinator
3 days ago
Keller Williams Realty - Laura Nelson Team Brentwood, United States**Primary Role: Transaction / Listing Coordinator** · General Description: Under the direction of the Lead Agent, the Transaction Coordinator duties include managing the teams transactions, submit files for compliance approval, schedule inspection appointments, order real estate ...
-
Transformation Director, Hospital Coding
4 days ago
Optum Brentwood, United StatesOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel ...
-
Josh Hazlewood - Spring Hill, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
office representative
3 weeks ago
Mac Kane - State Farm Agent Nashville, TN, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conve ...
-
Real Estate Agent
2 weeks ago
Amo Realty Nashville, United States*\*\* A Tennessee Real Estate License is Strictly Required\*\** · Amo Realty is planning to hire 1-2 agents for our new Nashville office. We will be providing a steady stream of clients to our agents and will have enough clients for 1-2 agents to stay fully booked across the Nash ...
-
Front Desk Agent
1 week ago
Hyatt Hotels Corporation Nashville, United StatesFront Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience Front Desk, Agent, Office Ass ...
-
Associate Sales Director
2 weeks ago
Mark Spain Real Estate Nashville, United StatesThe ideal candidate will be someone who displays passion for growing a business, holds themselves accountable to transaction goals, looks continually to improve status quos and create efficiencies, focuses on an exceptional client experience, maintains a high commitment to person ...
-
CDL Driver
1 week ago
BAXTER La Vergne, United States Full timeVantive: A New Company Built On Our Legacy · Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people ...
-
Revenue Operations Specialist
3 weeks ago
Compass Nashville, United StatesAt Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. · As a ...
-
Customer Relations Representative
2 weeks ago
Isaac Grizzell - State Farm Agent Nashville, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financi ...
-
Customer Service Representative
3 weeks ago
Isaac Grizzell - State Farm Agent Nashville, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value- ...
-
CRC Insurance Services, Inc. Nashville, United StatesThe position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? ) · If you have a disability and need assistance with the application, you can requ ...
Front Office Agent - Nashville, United States - HYATT Hotels
Description
Come join our Hyatt family We are searching for someone like you who enjoys taking care of people We provide on-the-job training and enjoy watching our Colleagues grow with us.
Job Overview: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Hyatt Centric's high standards of quality.
Reports to: Front Office Manager, Assistant Front Office Managers
Key Relationships:
Internal: Bell and Door Staff, Concierge, Housekeeping, Sales, Catering
External: Hotel guests/visitors, other hotel personnel, and vendors/suppliers.
Essential Job Functions:
To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.
Essential:
