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Dispute Investigations Chargeback Sr. Process Specialist - Killeen, United States - First National Bank Texas
Description
Job DescriptionSupport, enforce and comply with bank policies, procedures and chargeback rules and regulations.
Process PIN, Signature and SAFE dispute queues on a daily basis
Complete data entry processing for all Expedited Dispute Forms
Research and Process all reject report items
Research CD401 report
Refund customer fees involve due to CD401 report
Process CD401 settlement to include online transaction entries
Process customer debit memo notifications on CD401 settlement
Processing of customer fees reversals due to CD401 report
Process AFFN settlement to include online transaction entries
Process of all representments and attach documents to case
Process of all fulfilled retrievals and attach documents to case
Alert investigator of chargeback's involving case and non-case related IDNL's (chargeback actions), representments and 2nd chargeback's
Report any dispute related issues or procedure violations to appropriate management
Other duties as assigned
Position level dependent upon level of internal and external experience
Physical Requirements:
Must be able to remain in a sitting stationary position for extended periods of time
Constantly operate a computer and other office machinery
FCBI is an equal opportunity employer.
Requirements
High School Diploma or Equivalent
At least 18 years of age
10-key by touch
Customer Service Experience
Prior chargeback experience preferred
Ability to work with minimal supervision
Ability to organize and prioritize
Capable of meeting daily deadlines
Good communication skills
Must successfully pass background investigation and according to company policy
Must be able to get along with co-workers and work effectively in a team environment
Ability to work overtime as needed
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