Corporate Trainer - Lewisville - Hospitality Pro Search

    Hospitality Pro Search
    Hospitality Pro Search Lewisville

    1 day ago

    Tourism / Travel / Hospitality
    Description

    The Training Manager is responsible for the design, development, implementation, and

    evaluation of all training programs for both Front-of-House (FOH) and Back-of-House (BOH)

    team members and management. This role is crucial for maintaining the highest standards of

    culinary quality, authentic service, and operational efficiency while actively

    cultivating a positive and high-performance workplace culture.

    Key Responsibilities

    1. Training Program Development & Management

    ● Design & Curricula: Develop, maintain, and update comprehensive training manuals,

    materials, and Standard Operating Procedures (SOPs) for all roles (Servers, Bartenders,

    Hosts, Bussers, Line Cooks, Prep Cooks, Dishwashers, and Management).

    ● Tex-Mex Specialization: Create specific training modules focused on:

    ○ Menu Knowledge: Detailed understanding of all Tex-Mex dishes, ingredients,

    cooking techniques, and allergy procedures.

    ○ Beverage Program: Expertise in classic cocktails (Margaritas, Palomas, etc.),

    tequila/mezcal varieties, non-alcoholic and beer pairings.

    ○ Service Standards: Training FOH on hospitality rooted in Tex-Mex culture,

    proper table service for full-service dining, and suggestive selling of appetizers,

    specials, and desserts.

    ● Technology: Ensure all staff are proficient in using our Point-of-Sale (POS) system,

    reservation/waitlist software, and BOH inventory/kitchen display systems.

    2. Training Delivery & Facilitation

    ● New Hire Onboarding: Conduct engaging and effective orientation and induction

    sessions for all new employees, immersing them in the company culture, brand values,

    and safety protocols.

    ● Hands-on Training: Deploy a variety of modern and traditional training methods,

    including on-the-job coaching, classroom-style sessions, e-learning modules, and

    simulations.

    ● Certified Trainer Program: Establish and manage a "Certified Trainer" program to

    ensure a consistent, high-quality peer-to-peer training experience within each

    department.

    ● Leadership Development: Lead the Manager-In-Training (MIT) program, tracking

    progress, providing coaching, and validating completion of all operational and leadership

    requirements.

    3. Culture Development & Employee Engagement

    ● Values Integration: Design training that explicitly connects all operational tasks back to

    the restaurant's core values, mission, and brand promise.

    ● Recognition Programs: Collaborate with management to implement and train teams on

    effective peer-to-peer and manager-led recognition programs to drive employee

    motivation and morale.

    ● Feedback & Communication: Train managers on effective communication, coaching,

    and conflict resolution techniques to foster a positive and respectful work

    environment.

    ● Workplace Behavior: Develop and facilitate training modules on unconscious bias,

    respectful workplace behavior, and professional communication standards.

    ● Retention Strategy: Analyze employee engagement data and turnover metrics to

    proactively identify cultural pain points and design targeted training interventions to

    improve job satisfaction and staff retention.

    4. Assessment, Compliance, and Auditing

    ● Performance Evaluation: Monitor and evaluate the effectiveness of all training

    programs through post-training testing, on-the-floor observations, and performance

    metrics (e.g., speed of service, server sales, guest satisfaction scores, and employee

    satisfaction results).

    ● Compliance: Ensure all employees are trained and compliant with critical industry

    regulations, including Food Safety, Sanitation/HACCP, Responsible Alcohol Service

    (TABC/ServSafe/equivalent), and workplace safety.

    ● Operational Audits: Conduct regular, unannounced operational and service audits

    across all shifts to identify training and cultural gaps.

    5. Collaboration & Administration

    ● Needs Assessment: Partner with General Managers and Department Managers to

    identify current and future training needs based on performance gaps, menu changes,

    and employee feedback survey results.

    ● New Restaurant Openings (NROs): If applicable, lead the pre-opening training

    strategy, schedule, and execution for new restaurant locations, ensuring a consistent

    cultural foundation is established from Day 1.

    ● Reporting: Maintain accurate training records, generate reports on training

    effectiveness (ROI), and communicate progress to the leadership team.

    ● Budget Management: Prepare and manage the annual training budget, ensuring

    cost-effective use of resources.

    Required Skills & Qualifications

    ● Experience: Minimum of 3 years of progressive experience in a dedicated Training

    Manager

    ● Knowledge: Deep operational knowledge of both FOH and BOH operations. Specific

    knowledge of Tex-Mex cuisine and full bar operations is a significant plus.

    ● Leadership & Communication: Exceptional presentation, facilitation, coaching, and

    verbal/written communication skills. Must be a dynamic and inspiring leader with a

    passion for mentoring and developing a strong organizational culture.

    ● Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or

    Google Workspace, and experience working with Learning Management Systems (LMS)

    and restaurant-specific software.

    ● Certifications: Current Food Manager/Food Protection Certification and Responsible

    Alcohol Service Certification (or ability to obtain)


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