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    Transportation Management Coordinator - Greeneville, United States - Covenant Logistics Group

    Covenant Logistics Group
    Covenant Logistics Group Greeneville, United States

    1 week ago

    Default job background
    Description

    Overview:

    The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.

    Responsibilities:

    Owns order receipt, planning and optimization, as well as carrier selection and tender
    Executes track & trace functionality for exception loads
    Execute spot buy for hot, one off and/or unusual non-contracted lanes
    Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
    Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
    Provide carrier compliance, root cause analysis, and EDI problem resolution
    Facilitate non-typical or specialized customer requests
    Provide assistance to new hires in training and on-going operational activities
    Utilize methods and procedures to achieve process compliance and organization goals
    Support and maintain standard customer and operational reporting
    Provide feedback and recommendations to drive continuous improvement at account and operational level
    Maintain high level of customer service to both internal and external customers
    Provide data interpretation and cleansing as required
    Provide support for customer Track & Trace/POD inquiries
    Resolve and track customer complaints and issues
    Enter shipment/load information from customers into TMS operating systems as needed
    Perform other related duties as assigned by Management
    Monitor loads for exception and manage exceptions to closure
    Work cross-functionally between departments (customer service, planning and execution)
    Training of carriers/customers on use of Landair web tools
    Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.

    Qualifications:

    Knowledge Skills, and Abilities
    Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
    Strong problem solving, sound judgment and good decision making ability
    Good multi-tasking skills, ability to handle multiple tasks concurrently
    Self-motivated with strong time management skills
    Maintains effective working relationships with peer departments, service providers and customers
    Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point

    Education and Experience
    High school diploma/equivalent required
    1+ year work experience or accredited internship/cooperative experience
    Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred

    Competitive Compensation

    Covenants compensation philosophys intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
    Pay Range: $34,140.15-$50,422.38
    Pay Grade: 4

    401(k) match, Serious Health Condition Pay
    Full Health Benefits Package

    Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
    Paid Time Off

    Holidays, Birthday, Wellness Day, Vacation & Sick Time
    Cultural Perks

    Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
    Covenant Logistics is an Equal Opportunity Employer
    M/F/Disability/Veteran

    VEVRAA Federal Contractor



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