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Transportation Management Coordinator - Greeneville, United States - Covenant Logistics Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Overview:
The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.
Responsibilities: Owns order receipt, planning and optimization, as well as carrier selection and tender
Executes track & trace functionality for exception loads
Execute spot buy for hot, one off and/or unusual non-contracted lanes
Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
Provide carrier compliance, root cause analysis, and EDI problem resolution
Facilitate non-typical or specialized customer requests
Provide assistance to new hires in training and on-going operational activities
Utilize methods and procedures to achieve process compliance and organization goals
Support and maintain standard customer and operational reporting
Provide feedback and recommendations to drive continuous improvement at account and operational level
Maintain high level of customer service to both internal and external customers
Provide data interpretation and cleansing as required
Provide support for customer Track & Trace/POD inquiries
Resolve and track customer complaints and issues
Enter shipment/load information from customers into TMS operating systems as needed
Perform other related duties as assigned by Management
Monitor loads for exception and manage exceptions to closure
Work cross-functionally between departments (customer service, planning and execution)
Training of carriers/customers on use of Landair web tools
Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.
Knowledge Skills, and Abilities
Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
Strong problem solving, sound judgment and good decision making ability
Good multi-tasking skills, ability to handle multiple tasks concurrently
Self-motivated with strong time management skills
Maintains effective working relationships with peer departments, service providers and customers
Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point
Education and Experience
High school diploma/equivalent required
1+ year work experience or accredited internship/cooperative experience
Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred
Competitive Compensation
Covenants compensation philosophys intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $34,140.15-$50,422.38
Pay Grade: 4
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor