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    Hospitality Concierge - Amherst, United States - LaBelle Winery

    LaBelle Winery
    LaBelle Winery Amherst, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Title: Hospitality Concierge of Amherst

    Reports to: Restaurant Manager

    Schedule: P/T, days/hours vary as needed, weekend and holiday availability.

    Primary Responsibilities:

    • Embodies our Core Values at all times as described in the Employee Manual
    • Act as the first point of contact between guests and LaBelle Winery
    • Answer phones and respond to requests, fulfilling guest's desires whenever possible
    • Enter/edit reservations in Open Table according to guest's requests; give restaurants notice about any special occasions, requests or conditions of guest reservation
    • Manage all open table surveys
    • Manage all open table mailing/email lists
    • Memorize the menu and dietary options in order to make recommendations and answer questions for both food and wine
    • Responsible for the inventory, printing, updating and cleanliness of all menus
    • Master the origin story of LaBelle Winery and familiarize yourself with all business lines including Golf, Market, Events, Restaurants, Tasting Rooms, Wine Production, Special Public Events, Concert Series
    • Answer phone live as much as possible and respond to phone messages throughout the day and respond to appropriate parties on a timely basis.
    • Communicate efficiently across all departments to satisfy guest needs and ensure a coordinated, seamless experience for the guest
    • Maintain and build email lists
    • Train all host and retail associates
    • Monitor all customer reviews and provide a comprehensive weekly spreadsheet to SLT members
    • Fulfill guest special requests and facilitate special guest experiences
    • Sell retail and wine, offering promotional deals.
    • Issuing gift cards to guests
    • Ensure all displays are up to date, neat and organized.
    • Other duties as assigned.

    Qualifications:

    • 1+ year of customer service experience.
    • Positive phone demeanor and superior written and verbal skills
    • Must have a service orientated mindset and be capable of making every guest feel valued.
    • Knowledge of basic office equipment including phone and printer.
    • Exemplify strong organizational skills and attention to detail.
    • Competent working with Apple, Microsoft, Excel, Word and Outlook.
    • Possess a positive attitude

    Physical Requirements:

    • Ability to sit or stand for long periods of times
    • Ability to lift up to 30lbs occasionally
    • Ability to work in a food/wine environment
    • Ability to climb stairs
    **Must be 18 years or older, $18.00/hourly

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