Full Sail Support Tier II

Job summary

Responsibilities

• Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needs
• Serve as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concerns
• Perform front desk services in all guest-facing areas by displaying a positive and welcoming demeanor/li>

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  Job description

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