- Overseeing and coordinating telecom projects, migrating POTS services to a VoIP service, from start to finish.
- Tracks projects from inception to completion, while responding to inbound calls from customers, field technicians or other staff.
- Prepares and completes action plans for each project that involves arranging a site survey, installation and post technical support and follow to completion.
- Heavy customer contact from explaining the installation, the equipment, and the process, to handling scheduling conflicts, confirming the installation is complete, and finally to training the customer on the equipment and how to escalate issues.
- Support customer requests to migrate POTs services to a VOIP service.
- Coordinates every aspect of the on-site client visit, from confirming site visits with the client and the field technician, ordering and ensuring the equipment is on-site, documenting all costs of project and following up with the client.
- Tracks installation from assigning, scheduling and interacting with Field Service Technicians, Build Team, internal staff and clients.
- Schedule telephone numbering porting and turn up of services, including vendor management as needed.
- Meets cost standards by monitoring expenses for projects and implementing cost-saving actions.
- Documents issues that arise to bring up in meetings and collaborate with the team to come up with better work practices.
- Ability to function well in a high-paced and at times stressful environment.
- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
- Maintains customer rapport by listening to and resolving concerns and answering questions.
- Organize projects, document information and manage files of projects.
- Two to three years' experience as a project coordinator.
- Strong work ethic, customer service skills and conflict resolution skills.
- Strong written and verbal communication skills.
- Project and process management.
- Organizational, planning, documentation skills and attention to detail.
- Experience or knowledge of order processing.
- Experience coordinating technical and non-technical aspects of a job.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work on multiple projects in various stages simultaneously.
- Proficient with MS Office (Word, Excel, Outlook), advanced spreadsheet skills, and related applications.
- This position is on-site in our Plainview, NY office.
Onsite Telecom Project Coordinator/Plainview, NY - AV Staffing Solutions
3 weeks ago
Description
Description
Join a company who offers career growth and values their employees. This position is on-site in our Plainview, NY office.
Excellent Temp to full-time opportunity for a Telecom Project Coordinator for a growing IT Integrations company, with specialized expertise and experience supporting Enterprise, Data, Wireless, Telecommunications, Government and Cloud Network Service Providers.
Overview:
This requires experience handling order processing and coordinating technical aspects in a fast-paced, deadline driven environment, while forging and maintaining relationships with customers, field techs and other departments. Candidates should have excellent communication skills, as well as strong organizational skills, attention to detail, and documentation / note taking and be able to follow established standard operating procedures.
What you'll be doing?
Required Skills/Abilities:
Education: Bachelor's degree in business with an emphasis in project management or related field or equivalent related experience.
Work schedule: Monday to Friday 9:00 am – 5:00 pm however requires flexibility handling clients throughout the U.S. and Canada with various time zone considerations. Specific work schedule will be discussed.
This position is 100% on-site in the office as required by the business unit.
Temp to full-time: $18.00 – $25 an hour, commensurate with experience.