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    Overnight Public Area Attendant - Miramar Beach, United States - Hotel Effie Sandestin Autograph Collection

    Hotel Effie Sandestin Autograph Collection
    Hotel Effie Sandestin Autograph Collection Miramar Beach, United States

    5 days ago

    Default job background
    Full time
    Description
    Compensation Type: Hourly Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

    Location:

    Hotel Effie Sandestin Autograph Collection....Mirmar Beach, Florida

    Overview:

    The Hotel Effie Overnight Public Area Attendant is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

    Responsibilities:
    • This position requires the selected candidate to work overnight shifts.
    • Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
    • Practice safe work habits to ensure the safety of guests, fellow employees, and self.
    • Handle items for "Lost and Found" according to hotel standards.
    • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
    • Report maintenance issues to the Housekeeping Supervisor/Manager.
    • Be familiar with correct guestroom cleaning procedures to assist if needed.
    • Deliver Beach Towels to Front Desk/Bellman are as needed and retrieve any used ones left by the guest.
    • Before leaving, collect all trash from the service landings and take it to/dispose of in outside trash dumpsters, per hotel procedures.
    • Vacuum carpets in the public spaces and meeting spaces as needed.
    • Keep hallways, public areas, and closets neat and organized.
    • Maintain cleanliness and sanitation in public restrooms.
    • Adhere to the schedule for project cleaning of public areas.
    • Maintain the stairwells to hotel standards.
    • Keep trash cans in public areas clean and empty when needed.
    • Ensure overall guest satisfaction.
    Qualifications:
    • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Attend all hotel-required meetings and training.
    • Maintain regular attendance in compliance with Hotel Effie/ Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, and personal protective equipment (PPE).
    • Comply with Hotel Effie/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
    • Must be able to cross-train in other hotel-related areas.
    • Must be able to maintain the confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    • Flexible and long hours sometimes required.
    • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Ability to stand during the entire shift.
    • Always maintain a warm and friendly demeanor.

    Education and Experience:

    • High School diploma or equivalent
    • Experience in a hotel or a related field preferred.
    • Previous Housekeeping experience highly preferred.
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